SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thekittenpark.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
El bikini es de buena calidad, con un corte precioso, el único inconveniente es qu talla pequeño en mi caso para una 34/36 y 85 me he pedido una talla M, una talla más de lo normal. Recomiendo lavar a mano por primera vez.
It's pretty good, but the bottom squeeze still little
Wonderful!
Product is very nice. I would definitely buy another one. The bottoms do not stretch so be careful on the size you choose. I’m pregnant and my body is constantly changing. I’m usually a small, but needed to size up on bottom size.
Just like it's in pictures
Very handsome
The bra came with a factory failure. One of the grills is stitched backwards. Otherwise, it's okay. For measures 80-63-90 S goes well.
I'm going small! Size in Yes contour and such I do well but the part that covers the chest is super little one!
The swimsuit came very quickly, somewhere in two weeks in St. Petersburg. Did not guess with the size, it was necessary to take S (long straps, not adjustable). Filed itself (2 photos). Pretty good swimsuit. Qualitatively sewn, there are inserts in the swimsuit, which can be pulled out. The bottom of the swimsuit is also made qualitatively. Threads do not stick out anywhere. Clasp and rings are iron, not plastic. I recommend the store and his goods together with this swimsuit!! Incredibly fast delivery, all the time was tracking.
It's beautiful I'm a little tight from the bottom and big from the top but it looks great and it's barely noticeable
The bottom is really too small for a size M. It's a shame
Swimsuit is cute, but I was small in the chest. I ordered s for parameters 84-67-92. Went month
Perfect size, fabric is spectacular for the price it has and very tough, more than satisfied! Recommended 100%
Just like in the model photo, gorgeous.
Bikini quality is good, but I give you 4 stars because the sizes are wrong. I use a XS-S normal and for the comments I took an M. The bra looks good on me, but the braga is fair, squeeze a little. Bra measurements are: 72cm chest and braces measure 30cm The measurements of the braga are: 72cm hip and 19 cm shot.
Small size! I ordered one more size.
Perfect, very nice! Size S, I'm a little big on the bra straps, I'll sew them up a little bit. Otherwise great, very happy :)
Generally does not match the parameters, super panties,: the top is small, the chest does not hold at all
Parfait !
The swimsuit corresponds to the description, it sits very well, the quality is excellent, the store recommends delivery to Odessa 3 weeks)
I just love it!!!
Kaif swimsuit
Really a jersey of good quality. As on the annoce. The colors are really beautiful. But arrived very late. About 2 months of expectations...! But it may be because of the health crisis... To see. Otherwise very well.
I asked for size L and it comes a little big, I have a size 40
Bikini is beautiful and exactly the same as pictures, highly recommended
Good
Very small
The quality of sewing swimsuit and fabric is very satisfied: the fabric is dense, white, there was no stringing thread, there are cups in the bodice, which is also very good, the fittings are neat and quality (the truth is not clear how it will behave after contact with water). In general, the purchase is satisfied, order safely, store recommend)
Very nice! Exelent product
Quickly came, all in good quality
S is too small
Great material, but a little small at the hips
Very nice, super quality! I Pedi M and I stay small from above but in quality, nothing to say. Very attentive store!
21.01-5.03 all super
The top is very small, who breasts is not good, not fit, tightens and knead the chest. Arrived fast.
Ordered on January 22, the swimsuit came on February 26 considering the long poisoning ~ 10-14 days. The material is good, but the small size of the chest seems a little hurt. I didn't talk to the store.
Delivery 1.5 months, swimsuit as in the description, fit for 44 size S
Exelent quality and correct size
Definitely order two sizes up for a more comfortable fit. Looks amazing. Was very surprised at the price vs quality. I love it.
He came to Sochi about a month later. Swimsuit is good. It looks great! Panties are a little small. But I'm gonna lose weight. The material is not like ordinary swimwear, it is rather fabric. But it doesn't do bad yet. The body will look gorgeous. Recommend!!! Do not have to communicate with the store
I'm usually size S and I ordered size M and I got a little girl, I think the sizes are very small, but the bikini is very good quality.
Swimsuit is super! Fully matches the photo and description!
Nice swimsuit. Seller Thank you
A little big but very beautiful
Too small for chest.
Excelente
Girls, pay attention, the swimsuit on the small chest. Chest 3 size swimsuit does not cover and spit especially :(
I was waiting for her to come before the holiday, but I didn't have time. He spent 1,5 months in Minsk. The quality is excellent, thick fabric. Size s sat perfectly, parameters 85/60/89.