SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product
Logistics is awesome
The product is perfect and the cat is very excited
Very good toy, cat is happy
I liked the cat, it plays with pleasure
The sound is perfect, very tempting
Really recommended
The toy is better than I thought
excelente
The toy is not bad, give you a thumbs up
excited
The cat had a lot of fun, so she didn't play with me anymore
The card is pretty
support
Cats have fun
Cool everything as in the description.
Product as described. Very cute. Super fast
Very nice, I arrive fast and bring a gift Corbatta
es perfecto, el vendedor un 10, y super rápido. gracias
Cool toy, thank you very much
Excellent product. Fast and secure shipping. I recommend the purchase.
A nice toy for a cat, with batteries and cat mint in the kit. Grumpy and loud tweeting. The cat is delighted! Thank you
Received quickly description compliant there was even a small gift a bow tie thank you
мой кошка сним не играет
No entendí bien la descripción, creí que se movía solo, mi hurón no le ha hecho ni caso
Mercia a lot I have butterfly gifts it's for Christmas my cat lilly
my cats don't play with it at all
Я в полном восторге. 1. Доставка быстрая, упаковано очень надёжно. 2. Подарки)) 3. Все легко собирается, работает отлично. 4. И самое главное что кошка очень довольна. Ей очень нравится эта игрушка. Все сделано очень качественно, выглядит красиво. Я рекомендую этот магазин, ассортимент и цены просто вау)))
Toys arived in demaged packaging. Wheels screams during moving. Our cat doesn´t like it.
Good quality!
The catnip ball seems a little useless, the sound that toy’s making is annoying and don’t attract the cat, plus it doesn’t have an off switch.
The little card is very attentive
Bright colors and high quality
Cats love catnip and sounds
Good quality, very good product sound
Fell in love
Like and have fun
very nice
The toy is not for everyone. The kitten of 2,5 months did not come, too big, and it's unpleasant to bite and tear. In general, interest slept after 10 minutes An adult cat was more alert than interested. And the bird sound is very sharp, my SEALs he is annoying. Although the cat is very fond of watching birds through the window, and instantly reacts to any bird sounds.
Catnip is very attractive to cats
Great !
Reçu pas encore tester
wow perfect !
Arrived. Cats are happy
best
Perfect
Lovely
Appreciated cats. Toy on Spring ideal for cat playing
The store wrote and blessed patiently, thank you
The sound is very attractive to the cat