SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
talla S
Oh, great! The order has arrived in 8 days. It's just like being taught in the pictures. It has a very good and tasteful finish. It is easy to clean, as with the zipper you can remove all the padding. Very happy with the purchase. I recommend product and store.
Recomendable
Very well packed, it has arrived in perfect condition. My sphynx kitten is very happy resting on it. I recommend store 100%. The color is darker. It's a beautiful Bordeaux.
Быстрая доставка.Отличное качество.Кот пока принюхивается.
Great, it's a big bed, but the best thing is for it to take off whole. It can get in the dryer and it looks great. Delighted with the bed.
no 10 days but good product
Excellent product, very cozy for the cat, given its softness, from the very first moment it catered to you recommended 100%
Muy bien
Size S! Very sweet. The salmon/pink color is nice!
SIZE 50cm for cat of 6Kil perfectly well
Each of my cats (3) has their own. They're unsung. super soft.
Nice size and comfortable, very nice
Ordered 09.05, and 21.05 of the parcel was at the Mail in Saratov. Size, color all the same, zippers work. No foreign smell. The inner cover of the side was dirty with something sticky and badly stuffed, from one end not sewn, but tied with a knot. It's not critical, I'll finish and line it up. Otherwise, everything is fine, very soft, pleasant to the touch of the bed.
La cama está muy bien, es muy bonita aunque los laterales no son tan gorditos como parece en las fotos...aún así esta muy bien, es mullida y calentita, y los colores preciosos. Este es el modelo de 70 cm, que de superficie realmente tiene 50 cm, el resto son los bordes de la cama. Pedida el 3 de mayo y recibida el 19 mayo, muy rápido a España. Muy contentos con la camita, y la perrilla también
Perfect for my cat. Very soft and fluffy. The size even a little big if it's for a cat who likes to be fair.
This is wonderful I love it! Super soft! It can be washed. Bring zipper.
Sent out for a few days. They replied that they had holidays from May 1 to 5. Pillow 70 cm climbed into a small package (it's not very dense, so it turned out so to bother). Unfortunately, my kitten did not like. Doesn't even pay attention.
I loved it! The size is perfect! I took the M and my two cats sleep perfectly. It's suuuuper soft and fluffy. My cats use it from the moment I put it on the ground. I recommend it 100%
The bed has beautiful colors and my cats love it.
Bought this pillow before, they are amazing and my cat loves it! It does a great job of reducing stress and making her feel safe and comfortable. Shipping also went very fast this time, got here before the astimated delivery date, which is alot better than last year when I had to wait 3 months before it arrived.
Article corresponding to the picture you can buy it your little companion will be delighted!
Lovely baskets. The edges are less firm as expected. But they are so soft. Package was shipped very soon! Top
Mon chat adore, je recommande.
Received in 20 days, not bad for a package a little bulky that comes from China. The basket likes my stepmother's cat a lot, he loves to extend all his long in it, he is happy. Too bad I have no pictures to show you! Excellent Product, serious store, I recommend it to you.
Great as description present zip to wash all advice very soft well done!
As usual. I'm pleased with you. Too nice pink and white color
I made the first order and was so glad I bought more. Soft, comfortable, excellent.
Perfect, my pussy ador, and the delivery was very fast.
Well lacks 1 little foam, I will add
Adopted immediately by cat, very good product
Received very quickly, in accordance with the description of the article, soft and pleasant
It's been a few days since I received the article already and my little heart is clearly fan, every time he goes to sleep on it it purrs and falls asleep, besides we do not see too much on the photo (I do not like to show my cat) but he sleeps as if he was on a cloud. It's very sweet even if it does not look too much on the photos but it is. In short I recommend it if your cat likes plaids (mine loves plaids). Delivery in 4 or days after exhibition in France. I'm really surprised at the speed.
Received with almost a week in advance, ordered in beige, color at the top cnest really super soft
Item conforms to the description, ideal size. I highly recommend.
I like it, very fluffy, nice bedding, I recommend it
For my little cat I should have taken the s but very well
Rapide et impeccable. C'est parfait. Et les chats adorent !
Arrived in 16 days, in advance than delivery dates shown. My dog is a cross between Amstaff and Labrador, weighs about 23kg so I bought the XL size/diameter 80cm and there are conveniently. The only flaw is a small scucitura in internal zipper and the fact that it is a bit poor padding.
I ordered already a third pillow: for a cat, powder mother-in-law and for a four-year-old daughter! Everyone is happy and adores sitting in soft nests)
super happy cat, very good quality, also good price at the moment, very fast delivery, less than one month, if you compare with cover for smartphones, two months....
Very good quality and the perrete loves it. It's very fluffy, it's the third one we bought because we have three dogs at home and of course, the others were envious when the oldest was given a gift. Highly recommended
Perfect, it's already the third one I ask for, they love them.
The product is soft and OK. Maybe I expected it a little bigger.
Super pretty and very same as description. Thank you.
My cat adopted it in the minutes that followed the reception. Perfect for my cat of 5kg (size 60cm)
It's perfect for my cat. I 've already bought you three different colors for you to have stretchers wherever you want and you love them. I take him in a medium size because I think he might be more comfortable, but I think a smaller size would do him good too. He arrived sooner than expected, in just 10 days and in perfect condition. For the price and for the speed, it is worth buying, as you can find them elsewhere in less time but for twice as much money.
Com the description, is the third one I buy and very satisfied. A ++
Came for two weeks in Omsk. Fluffy, well-filled. The dog's getting used to it.
The blue is perfect. The delivery lasted a little but it was not a crazy thing (it's customs) but otherwise there is no smell and it turns out that cats they love it seems a little small but the truth is the right size for a cat. After it is more than 4kg it is better to take one to two more size.