SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
100%
The skirt is a lot longer than the photo and the bottom string broke, its very flimsy.
Fire. The fabric is very pleasant and beautiful. I sat down on the figure. Recommend. Got there in two weeks.
Parfait trop contente
Very beautiful swimsuit! Exactly the same as in the photo! The fabric is very pleasant. When buying, I did not pay attention to the material, it looks like velvet! But still it is very beautiful! Thank you store!
Inst: nsty.ss
Perfect the same as the picture I love
An interesting swimsuit, but the melting in front is narrow. With a skirt look good.
I'm just delighted with the swimsuit! Quality at altitude, the material is soft, plush. Very beautifully glitters in the sun. Came in 13 days in the Volgograd region of sdecom. On my parameters 83-63-90 s sat perfectly. On the beach, everyone turned their heads, definitely I advise you to buy!
Excellent swimsuit)
Good
Excellent quality, looks chic!))
Exactly like the picture!!
מעלף
All match the description. The set is made of some kind of velvet fabric, feels like Teddy. Swimming in it probably will not practical, will be for a long time to dry out. But I have not tried. I like the set.
Very beautiful!!!
Fabric velvet, don't know who thought it is nice for a garment SUMMER.
Perfect swimsuit, but panties too narrow. Still wear it again. In барселону posting for 9 days.
Usually I am size S and the top fits perfect but the bottoms are way too small, I can’t even lift the strings any higher up my hips like model pic does. Also the top padding is bad, it’s lumpy and there’s indents in the middle. I still like the bikini, will prob just wear different bottoms. Side note, bikini is made of like a suede fabric material.
Very accurate, love it
literally love it so much! obsessed so excited to wear it in the summer
Don't measure real
It has 5 swimsuit from this store! Perfect swimwear he
Perfect swimsuit and skirt is also great looks! Very happy shopping! Thank you for fast delivery!
Excellent quality, fast shipping has come bastabte Canary.
Very good quality, NOT recommend for girls with big boobs, only flat girls can pull this :((
Good quality I really love it thanks took 14 days to come London
Great
Insane !!!
smelled like straight up cigarettes. not like the picture AT ALL. super disappointed do NOT buy this
Swimsuit velvet. It was a surprise. In the rest everything is very cool and quality
Receive it quickly, great quality, love it!
Very sexy, quality is good, fabric is soft, really like it!