SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
конечно 30 на40 маловат, нужно брать больше, а так всё нормально соответствует описанию. доставка 10 дней
Arrived within 14 day, look as good as in the picture, cat still not used.
Is fine
The carpet is excellent, but the cat does not show interest yet
אחלה שטיחון. The cat satisfied.
It turned out to be much less than I expected
todo correcto
goed de mat met antislip op onderzijde.
Very fast, thank you
Very fast delivery. Nice mat.
The goods did not come, but the store assured that he would come, waiting
Very good for my cat, advisor
Good impression, it wasn't the expected color but I like the received one, the Cats, for the time being, they only use it on carpet but they like it.
Match the description and fast delivery!
The cat was pleased! Advise.
soso
Très cher pour la plus petite taille ?? Le chat le gratte bien et en fait c’est ce que l’on attend de ce produit mais je trouve le rapport qualité prix très cher
Perfect!
Заказ прибыл в областной центр Украины на отделение Укрпочты через 2 месяца после оформления (из них один месяц посылка лежала без движения на транзитном складе в Прибалтике). Товар соответствует заказу. Получен без повреждений. Проблема одна. Коврик не был свернут в трубку, а сложен конвертом. Из-за это видны на коврике следы изгибов - страдает внешний вид. Выровняется со временем или нет - не ясно.
מצויין cats love arrived fast invite another one
ok
Parfait
Excellent stuff. Good Seller. My cat loves it!
great carpet for my cat!
Oooooochen small, for this money. It is better to buy a regular cardboard.
Three good Mon chat adore
ok
Perfect, my cats love this rug
My cats loves the new rag! Arrived quickly, high quality fibre, thank you very much.
Great mats. Recommend.
отличный , качественный коврик
Ok
el tamaño está bbien, la calidad menor de la que esperaba por el precio
Коврик маленький, неудобно
Ras meets my expectations
Thank you, received quickly for 2,5 weeks. The mat is very good quality!!! my cat is happy!!
I got the rug. It's OK. Sizes and description are the same. Thank you)
Все хорошо, кроме того что материал оказался не сизаль как на фото. На самом деле материал мягкий как у обычного коврика у двери.
goede, snelle service. erg blij mee.
Mats very cool, even fajniejsze than the spodziewałam. One side is strong part sizalowa, a second slip-resistant. One of the cats already began to use. Recommend
The mat is pretty, small truth.
my cat loves that carpet
Average quality
the cats love it!!! thank u
Small
For a very long time Shilo ordered October 30 came on December 19. And so a normal mat
Great mat! It remains to come up with how to put it on the couch.
Received everything perfect. Greetings.
Well received. Compliant. The delivery was fast.
But looked great