SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hoodie cool! I ordered XL to look oversize at 165/58 parameters, usually I wear XS/s. The length of the hoodie is large, covers half the thigh, in the photo it is already sewn on ~ 10 cm. About the sleeves I can not say this, perhaps on smaller sizes they will be even short. Inside the hoodie is insulated, a hood of good size and beautifully sits if you put it on. In a word, I recommend!
The sweatshirt was a month, I think if not for the holidays came faster. The store is polite, ready to answer questions. I did not find any protruding thread, the sweatshirt is in excellent condition, quite dense. I ordered Gray, size L, for my 160 cm height. I ordered a large one to have an oversize, exactly as I wanted. If you want smaller, then such growth is better m. As a gift put a comb. Seller recommend!!!
Very lovely sweatshirt! A little thin, but the price = quality ratio is just at the height. In the photo XL, my height is 150, I'm happy! The order reached somewhere a month to the Stavropol territory, maybe less. The store is very responsive and ready to help. I like everything, the plague did not get infected :) xoxo
very good quality but took very long to arrive. (this is a XL, fits like M)
Very cool sweatshirt, warm, pleasant to the touch, does not shine, was afraid that it would be worse :) the growth of 165 parameters is somewhere 84-64-88. Has not yet washed, I hope the inscription is not erased, later I will add a review
The fabric and great and is very warm.✌
The sweatshirt is very cool! Such as I expected. As a gift, the store put the comb and VIP code. About the letters I'm afraid that will be erased after a time
The hoodie has a good quality with reasonable price. Recommended the item.
Thanks to the store, the goods as in the picture!!)) took XL
Very quickly delivered, pleasant to the touch and insanely beautiful! plus still put a gift. size is small, so if you want to be free, order size XL