SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super
took a long time but i got it thank you
Due to the lack of covers for this phone model in my city decided to order on Thekittenpark. I had to wait 60 days. Quality satisfied.
Goods satisfied
phone case fits perfectly and feels good in your hands, also grips well in your hands.
good stuff at competitive prices and a quick delivery.. thank you.
All right, the problem is that on the sides it leaves the screen open and does not protect it.
Good shipping time and product reception. Excellent quality. He met my expectations. I recommend the store. Thank you very much.
Fits the S9 Plus well. Not bad. I have had thicker quality ones but this one will do. Material is perfect.
Perfect just what cercavo, it fit well and has reinforced corners!! Thank you
not using it, cover was folded during transport so arrived misshaped
Took around 1.5month to reach. Product is ok.
Normal silicone case. Came up perfectly. Touch is pleasant.
The cover came quickly-for 2 weeks (in Kurgan). On Samsung Galaxy S8 + sat perfectly. Thank you).
The case is great. He sits tight.
all is GOOD !!
..
Nice case! Backpack 1 piece and film on the screen! The store was wrong and sent 3 cases, and the film is not! All right. Let them be in stock! Thank you seller for the speed and quality goods!
Sat like wcast, perfect, shipping is a little durable, but overall satisfied with the purchase
Exactly as expected! Well packed. The cover has solid corners and is decent finished.
To Czech Republic came for 16 days. Thank you for this case.
Fast delivery and fits nicely
Great case. Took 7 weeks to arrive...
Good quality. It fits perfectly.
It is kinda hard plastic but it's good.
Case was thinner than expected but other than that it was really nice. Corners provide the case with a little lip that prevents the phone screen from touching surfaces. Doesn't leave bubbles on the back, but since it's glossy it's prone to fingerprints and smears.
fits perfectly and is what it has to be.
Very thin cover but it works. Not sure if it will protect if you drop the phone while working. Flexible, clear and lightweight phone cover.
Arrived fast enough, approached well and does not wage
All according to the description. Fast shipment. Recommend
Great chick, sits perfect. The phone with it is thin, light, buttons are in place. The corners above the screen stand. My husband took the S8, I really liked how he sat, on his S10 also decided to take. Sent quickly, came to the mailbox.
good fitting good protection nice product
Good quality. See pictures! Order placed on 29th JAN. Delivered on 23 APR.
Unfortunately came mine for S10 crumpled to. Fortunately I have my money teruggekregen. Shipping took 2 months, S10 almost need replacement..
Just like the pictures and description. Received it in 43 days from order date to Holland
Cool case, for strength not checked
the parcel was lost in shipping. store is nice and wanted to refund directly, but i different think it was necessary for 1 Euro! hope you are all save and healthy out there!
Excellent case, sits tight, cutouts accurate, Buttons Press easily.
Very thin. Good for the price.
Respect!
Goods received. It's okay. Conforms to the description. All the technological holes match. Nothing does not interfere and works as and without the case. Attached in confirmation photo. Look at yourself. Store and store recommend.
It's kind of like in the description without any harm. The case is there, the phone left to buy
Thank the store. The case is cool. Simple. Recommend it.
Happy, quite normal, it came a little more than a month
got after 2 months but is good item. corners are hard enough to protect the phone well.
I arrive before time! Cover well, I hope you protect the same
Quality of the cover is excellent. Seller responded quickly to messages. Delivery was super fast to Sri Lanka.
2 cases got, handedly was perfect and the 2e had an articulated on the side so that the case did not connect, please see pictures. How this is resolved. Thanks in advance, Agnes Muytjens
the order came fast. The product is high quality. the store responded very nice. Seller 100% recommended.
the item looks nice and sturdy. But it took 2 months before it arrived. maybe it's because of the corona problem that caused delay in shipping.