SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's beautiful.
buen tejido pero algo pequeño soy 50 europea y me kedo bien 9xl
The jacket is gorgeous. I wear the Russian 58, 9xl straight back to back.
I love this Jacket, I had been Complement many times. . very nice
On ROS. 52 narrow. It is a pity
All I received I will order again from this store the village is just the quality at the height of the chest 115 length well knee-length thanks to the product fast delivery
Miracle jacket or shirt as it is called a huge thank you and the size approached everything is fine
Пришло быстро, куртка огонь, я очень довольна.Спасибо продавцу.
Great jacket. Incredibly pretty. I arrive very fast, it's just like the description. I love it.❤️❤️❤️ Thank you store
super beau
Jacket bomb, came very quickly, tracked. The smell is very strong, but after 2 washings left 5 +++
THANKS
The jacket really liked! I ordered 3XL, and the store sent 2XL, the jacket sat on 48-50 size is perfect! Delivery fast! Recommend!
It's the perfect size, the one I needed and it looks great on me.
Very good quality and comes just like the pictures
Jeans as a photo, I order for the third time, thank you
Very beautiful jacket, quality, which is rare on Ali, beautiful sits well, sewing excellent, I'm happy, take it will not regret!!
The vest is just super Size corresponds, jeans are very pleasant Thanks, recommend
Delivery is a month. The denim is just super, it fell strongly chlorkoy, but after washing it all went. The material is soft and thin, as for the summer. On my height 178 cm and weight 67 kg, the village is excellent and most importantly-the sleeves are not short!!!
no delivery
The goods arrived very quickly. The store helped determine the size. Very satisfied with the purchase. Thank you!
Bellaaaa
Excellent jacket, the fabric is super, the size is all perfect. thanks for the fast delivery.
This long jacket is the hammer, had however for size 46 / 9xl slim, fit so smallish
курточка супер, плотная и моднявая, СПАСИБО! доставка в мо быстрая.
Just like the picture! It's very pretty. I took a 7xl for a 46 Spanish and it looks great on me.
Sweatshirt rewelacja size chart as for me perfect all-match. I am mega satisfied.
Куртка просто пушка!!! Советую
Good jacket
The store is well done, ordered the wrong size written he sent the right one, the smell is but will fade, and so very good quality
Assumed that the material would be more thin and soft, there is no density good, not thin. It turns out the type of short raincoat-jackets. Summer option. It is combined with a sports style. Took the largest size, on the OG 119 cm, it was possible to take a smaller size, but I think when washing a little sit down. On the paper tag stood size 9. The sleeves are long, I roll up. Delivery about a month. An elongated option, with pockets, in general, good. Who needs to buy. The color is light very beautiful, then what is required for the summer. Dark color is more autumn. The photo on the site corresponds.
Perfect. Delighted with the purchase
The jacket is beautiful, the density is more like a shirt. Has an unpleasant chemical smell, sent immediately in washing. I think that after washing I will wear it with pleasure.
The quality is not bad, the size of XXXL is 50 Russian. At 48 the size is wide and long sleeves. There is a smell, but it's not critical, I think it will pass when washing.
Cool thing, just super, take it, do not regret it, free, not cold, summer evenings or when the breeze threw and went. Recommend store
Just like in the picture to help people with sizing I'm UK 22 and wanted it loose so I ordered xl 9 and it fits nicely opened as a jacket,.. Good quality and speedy shipping.
On OG 109, OB 116 is very large. Quality is good, jeans are dense.
Perfect size and pretty mui a little long but my fault for being short
Fast delivery and very cool.
The jacket has arrived, the material is good and is identical to the photo, there is a slight smell but after washing it will go. Thank you very much store, I recommend
Nice jacket. Delivery is very fast. On the advice of the store took 2XL for the size of O. G. 102 cm. I went perfectly. Thank you seller.
The quality is normal, the smell after washing is missing. At 60 Russian villages back to back, you could take 8 XL. But not fact, I have big hips and hands. By the way, in the hands (girth of 50 cm) does not press
Excellent jacket, looks lovely on and super trendy thanks to the store
Good denim cardigan. True, there is a smell, I think after washing everything will pass. The size matches.
Same as picture, lovely
As it looks in the photo, but with a strong smell even after washing it
I love this so much
It's OK.
It went very quickly to St. Petersburg for 1.5 weeks. The store is polite. with the size missed, the Russian 60 is too big 9 XL. the quality is excellent, the jeans are are are
Good jacket, thanks!