SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Neat and light glasses!
Thank you, good quality.
Glasses came very strongly bent, in the photo look more expensive than there is in fact, but for such a price, what else to expect, began to straighten them and could not completely be afraid that they would break, opened the dispute returned half the cost
Great product
ok
Ótimo rewarding
Arrived really quick and actually look better than I expected
Nice
Super glasses! Very beautiful, without scratches. Delivery only long turned out 2 months, in Russia it is not tracked, even imitated that there are still no points. But here we are! The first glasses that are very well packed in vacuum. Order!
Thank you
I adore, Verily steampunk
Beautifully and super well packaged, they arrived perfect in no time.
Exactly as in the photo
Glasses fire))) I advise, I take this model for the second time)))
Two weeks to the Lipetsk region. I liked the glasses very much! Quality! The store is great!
Quality and original glasses. Delivery is long, but I'm happy. Thank you very much store!
They arrived in 15 days in Mexico, the material is pretty good and feels tough, metal is hard and platelets are screw which makes it very easy to replace if damaged, the design is quite comfortable and is just as it appears in the publication
Excellent glasses, 100%
Glasses are just a bomb! Delivery 4 weeks, chic, I recommend!
Slightly erased paint on the body, but this is not replaced. Glasses really liked, packed were reliable. Thank you
They're very cool and original, I didn't wear them yet, they're for reglar. I recommend, and very good price.
Very high quality glasses for such a price. I'm happy with the purchase, I recommend the producer
Good quality. Recommend
As ever, for the truth mega surprise quality for the price. Glasses are the truth great, durable and pictures perfectly odwzorowują is what dostalam. Give 5 stars!
Are beautiful recommend.
Excellent
Glasses did not fit me, but they are made cool! I really liked them, even sorry. I don't know what to do now. Who fits the round shape-take it, they are stylish
Order arrived on time. Description and quality is excellent. Seller recommend
Glasses bomb, though the bent came
Wonderful glasses, came quite quickly, they sit well look perfect, the track was tracked, the packaging is at the level. I ordered myself two pairs came both condition 5 +!
The glasses are absolutely beautiful. To them there is a fabric cover and microfiber for cleaning, which is convenient. Packed in a bag-air cushion, so no damage. Five stars out of five.
The glasses as described came quickly, absolutely whole. I feel like a LEPs in general. I do.
Glasses came quickly about a month well packed whole writing exact in general liked
The product was packed really good והגיע stamp like in description but hard להתרגל for colors that bit gorgeous but מתרגלים
They're tiny but very adjustable to my face. Very CHIC
Glasses are cool, for a long time such Wanted!
Very stylish.
beautiful items wrapped up perfect for delivery.
as described
I arrive in good weather and good condition
Ordered 11.11 to Ukraine Donetsk region came 2.12 packed mega reliably! The goods are satisfied. In the kit there was a cheholchik that pleasantly surprised!) in general I recommend❤& Middot;
Awesome glasses. Thank you.
Good glasses
Perfect purchase! Good quality! Very fast delivery! Thank you :-)
Too stylish and cheap
Glasses are not bad, but they did not fit me, I look very funny in them, they are straight on a very narrow face.
Very fast delivery, good price and good quality
Very good product was beyond my expectations.
Very not even bad, the size is a little too small
Goodies