SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good design, arrived early
The cover is good, it came very quickly
Cool cover, well sat down, so also cost 75 kopecks!!!! I advise you to take; before Omsk went ~ a month.
Dense and stylish cover, I advise
Great case
Очень крутой чехол, доставка в Киев месяц и неделя, но качество супер, напечатано очень качественно!
Am satisfied, was exactamento what ordered, and arrived on time
5 stars for the design really cute and unique. But the shipping took more than 2 months.
Thin case with a well-printed print; delivered in 18 days
It looks good quality and tough, fits pretty well to the photos, arrived pretty fast and well.
The cover quickly reached Moscow. Buttons are pressed easily, looks cool on the phone, fell in love with it instantly, thanks to the store))
Came quickly, tight. A little bent, but it's not a problem. Recommend
Very cool cover, all as in the description! Sent quickly, went literally 2 weeks to Tyumen
Cool case, thin and comfortable, liked that protects and camera
The cost when ordering 104 rubles, my daughter liked the Topchik cover! Came quickly in the general parcel (many orders in one) with the store did not communicate, there was no need. Thank you
The cover came even before the specified time. Well packed, the quality is as good. In fact, a regular transparent cover with stickers
these are so cute <3 but they don’t seem too protective
Very cool cover, comfortable and quality, on it all the inscriptions are voluminous, which gives these realistic icons, so it's very nice to hold in hands))
Everything is fine. The cover is massive, looks like a shockproof
Days in Det real soon come surprise case quality wholesale good white partial buy _ shiny bungee seemed a long one data best price for custom drawing good squeak ~~ ^^ camera home speaker hole home key volume key is seemly then comb or just None
Чехол как на картинке, нормально будет смотреться только на белом телефоне
Everything is cool, I came to the mailbox. Dense from falling will save for sure
Awesome cover, though, difficult to dress. I advise, very beautiful
Just super! As in the photo.
Perfect! Delivery 13 days.
I love it so much, very pretty :)
Very good cover, the print is bright and everything is exactly like in the description, it smells a little rubber, but it will pass. Came a little out of time, but it's minor
The store very quickly sent the goods! Everything corresponds to the description)) cool bumper, I recommend))
Wszystko Super, all super super
Very good material, embona exactly, I recommend the store
Cool cover, soft, though the pattern as if a little sticks to the fingers
Fast delivery, in the Dnepr came in 14 days. Good packaging, everything came up. Thank you.
Quickly came, soft, beautiful
The cover is good. I thought it would be more dense, but also so good. Thanks))
All is fine) the pattern is printed well, the buttons are pressed normally
Nice products, as seen in the sample images
A beautiful case, sat perfectly, but the paint does not hold very well, if it refers to the case more carefully, then I think everything will be cool!
I went two weeks to Moscow. Very satisfied with the order!
Good, 15 days delivery. I bought a friend, I saw one from me and asked myself the same)
Today I took the covers from the mail. Delivery to Rostov-on-Don took a little more than a week, or rather 9 days. It is super fast, plus was fast delivery from store. Cases of high quality and the phone is very easy in them! Your money is definitely worth it. I did not communicate with the seller, but I still put 5!
The cover is good. Plastic (does not bend), looks like in the picture, came 11 days before Zhukovsky. Advise.
Качественный чехол, печать чудесная! Безумно довольна! Рекомендую!
The cover is impeccable. Ordered on iPhone 7 Plus. Arrived in 10 days. The cover sits on the phone afigenno. The buttons are pressed gently. It can be seen that the cover was tried. By the way, earlier I bought copies of Apple Silicon case and they are much worse in quality than this case. I recommend everyone to buy;)
In Ukraine, the case came in 22 days. Soft, cute. Well, the case is like a cover
A good cover, went about two weeks, the quality is better than I expected
A case is great. It came after a month i think. It looks exactly like in the photo. Silicone. I recommend!
The goods sent very fast. Delivered within a month. Recommend. Bright cover.
I liked them very much, thanks to the store, they arrived very quickly.
Early enough thin long royal bar working demo this degree price Mall. thanks we designed ~~ whopping new dog I bought used 칮 over non-caustic, specifications size chopping board.
Cool cover, sits well. I ordered three different cases in one day, came in 10 days in one package)