SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thekittenpark.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely
Came within a month, good quality, really satisfied with the product
Madly fast delivery-10 days. Well, the quality of the cover is cool!
Fantástico!!
A beautiful cover, the quality of norms!
Thank you quality super
Class! The cover came less than 2 weeks in Rostov-on-Don. Cover satisfied
Very cute, comfortable and very dense material. Best what kupowałam. Happened to me for 24 days.
The business contrast top
The best case, when I ordered, I thought something like this would come to me, just took the parcel and very satisfied with it, the quality is excellent, let's see how it will be worn
Very cool cover, the quality is fine, I advise everyone
The cover is excellent! I went to Yekaterinburg in two weeks. All connectors match, the buttons are very conveniently pressed. The sidewalls of the phone become quite thick because of the cover, but it is strong, I think, from low Falls will save. Looks very cool, made qualitatively. Recommend)
The cover is beautiful. Executed qualitatively, the drawings are well printed. It's hard to go. Sits confidently and in the hand comfortably. The order arrived in 25 days. I did not communicate with the store. Recommend.
Everything is cool
Delivery was super fast less than 2 weeks and they came in right on time, right when i got my new iPhone. so fast work well
Very cool looks, quality at altitude!
I went to St. Petersburg three weeks later. The quality is excellent, the print is beautiful. Perfect condition
The cover is just chic, on a white case is generally excellent, on a black a little merges, but still beautiful
Superr
Approached perfectly in. Size. I did not communicate with the store.
Very fast delivery, a cover of fine quality, not too soft, but not firm. Very satisfied
Super cover. I'm happy. I recommend to everyone!
Good workmanship, thick but not too thick, przykrywa buttons, all perfectly, recommend very!!
16.11.2020 made an order, 04.12.2020 took from the mail. Funny cheholchik, dense material and more space where the camera protects, which directly deserves a special Plus)
The cover is simply chic: hard and thick. Love at First Sight
I love this one as well not as much as the other I got, it’s not the material that’s different everything is the same except the different images. I’m very satisfied :))
I ordered 11.12, came 3.12. Quality dense plastic, buttons are pressed well.
Cases are very cool. Buttons are pressed tugovato, but it's nothing. Very satisfied with the purchase. Came in 12 days.
A good, beautiful cover, went to Moscow for about 3 weeks
Gorgeous. I thought it would be cheap bending plastic, but no. Looks very reliable.
Excellent case, good picture and sits tightly, I'm delighted! It came very quickly ordered 11.11 came 30.11. Recommend
Super durable and good quality, overall very cute!
Very pretty, it's transparent and quite protective of the cell phone. I delay a little over a month to arrive in Chile
The cover is quite thick, I thought it would be thinner, well, and so the cover is cool. Tracking was, and came pretty fast.
The cover quickly came! Very high quality and for such a price it's just wow. short girls boys take it will not regret
Very cool cheholchik, arrived in Samara in 2 weeks!
it was better than i expected, nice and hard than the other cases they have her lol
Just wow, very high quality cases. I did not even think that there would be such a quality, it sits perfectly
For such a price-it's just fire) the cover in life looks even better than I expected. Pleasant, plastic is dense, flexible. The seal is excellent, the print seems to blow its fingers. In general, more than satisfied with this cover)
The cover is very cool went 20 days
Cases are super, all as in the picture of the store, reached in 2 weeks
Quality and beautiful cover. Tight very much. The pictures are well printed, they are rough, and the rest of the surface is smooth. Thank you!
Great case! On my 7ku sat perfectly. I doubted that it would come, but an excellent cover. The phone is not heavy, all sides are closed, the buttons are pressed perfectly. So, that definitely recommend!
Very cool cover. I'm delighted very quickly and perfectly
Very good quality
Very cool durable as in the photo on the phone looks even more beautiful
It's very beautiful! And the shipment was very fast, 2 weeks to Chile
The case came quite quickly. The quality is simply unrealistic. Tightly sat on the phone, everything is good))
Conform to the photo, very satisfied. I recommend it.
The cover went relatively short (2 weeks). Tight silicone.