SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thekittenpark.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top store! Fast shipping and Really high quality!! And thanks for the sweet bag of surprises :) :) :)
Felices !
Труба замечательная! Котам понравилась. Немного провисает крыша лежанки-подперла палочкой, не знаю надолго ли. Вместе с трубой приехал целый пакет мышей)))
great our cats love it ❤️
очень крутой!) Продавец молодец всё чётко быстро! качество топчик, коты в восторге. гамак на молнии снимается и лежанка тоннель трансформер!) супер, спасибо, рекомендую
Cat liked it! Thank you!
Very cool thing, I'm happy and happy with Kotei :) It's been two weeks
Спасибо большое. Отличная вещь. Мои коты очень довольны. Рекомендую
Very good quality
Very cute, exactly as the picture.
Shipping fast and Adelaide with like smell a little men
Ordered the second time already, the quality was satisfied. The color corresponds to the photos, ordered in Brown and in pistachio. Delivery about a month to Moscow, the store sends immediately after payment. Everything is fine, order, your pet will be satisfied! Thank you!
I came very quickly. Description matches. The quality is excellent, the fabric is pleasant, the seams are well treated. Cats are delighted. The pipe is used and on the lounger with pleasure lie.
I got there in two weeks. Pillow and top bed unfastened, but you can only wash with your hands
The wait long, there are wanted over 50 days to receive the parcel, but the product is exactly the same as in the description and picture. Are satisfatta. My coniglieta adora him.❤️
really nice
Delivery less than a month, and this is during the covid-19 pandemic. Packed well. The store put a lot of toys for the cat. The product corresponds to the description. The cat very much liked the tunnel and toys, the lie did not appreciate, will have to clean it and leave only the pipe. Orders are very satisfied, seller of prosperity!!!! 5⭐⭐⭐⭐⭐
The pompoms tear quickly but noted ferret loves it New hiding
Great House) cats are delighted!
I ordered a cocktail for my friend... The cat was happy! Thank you store
super
She loves it! Well made and cute.
Beautiful and free blisteringly fast!!
The lie is cool, we liked... All day playing with mice!!!