SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is exactly the same as the photo and of great quality. The shipment was very fast.
Very happy
I thought it would be more or less spacious and the two cats would come in but it's small for both of us.
Very easy to fold and aesthetic. Shipment quickly sent.
Product complies with the description. Gorgeous
It's just like the picture, I thought it was good material and very pretty. The shipment was fast.
Superb I love I thought I did not take it in linen, but apparently so. In any case it's top and the size is ideal for my cats. They are imposing and they go well in. Thank you
So cute!
Quality is good but I was not attentive to see that it’s is for pets not for baby(
My dog loves it.☺️
It was worth the wait. She's beautiful and she loves my cat. The only bad thing is the shipping charge that's a little high.
Nice on time
The product arrived in perfect condition and is exactly like the one described in the ad. I loved it.
Очень красивый вигвам. Боялась, что кошке будет мало места, но на деле он очень вместительный.
My cat absolutely loves it, @lewis.flofbottoms on IG
Goods did not come, after 2 months opened dispute, dispute approved, 3 weeks passed, money still not refunded
Article very nice but very small, I took the bigger size and still the dog can barely pass inside. My dog weighs 10 kg
Nice house! As in the description. I liked the cat :)
Very happy with the product and it arrived really quickly within 10 days! Would recommend!
The goods have not been shipped. I had to open a dispute. AliExpress very quickly made a decision to refund money. The money returned to the card for 10 days. I do not know what the problem is, in the store or logistics. I have waited more than 40 days, the goods have not been tracked.
Super! Mon chat adore!
BELLISSIMA
Very good product.
Product as in the photo very satisfied with my purchase
best quality!!! came slow.... but I recommend
Arrive in 10 days, superb quality and super easy to build my cat loves and does not leave it anymore!!
I haven't received the order. After waiting and confirming that it had already been sent, they canceled the order
Perfect! I recommend it
Доставка быстрая, качество хорошее. Комплект полный, есть инструкция. Видео сборки в магазине при выборе товара.
Great! Very fast shipping
Not very sturdy
Casting quality. Our dog is happy
It's small but it's very nice
Arrived today, my dog also. Recommend great quality!
The product came after a very long time quality no best
Beautiful
It looks bigger in the pictures, a French bulldog doesn't get into this teepee, it's very cool for small cats or mini dogs
I arrive Fast and the quality is not wrong the only thing that costs to put the sticks in the holes since they're very small, but then it looks just like the picture, I recommend
Have bought this for my pups and friends’ - it’s too cute and the pups love it
My 7kg size dog loves it!
Finish is easy but without the well has arrived.
The goods are super! Seller recommend :)
I love it! And my puppy too, it's just like the picture
Very good
Wow! Amazing! I really did not expect such a good quality! She really has the quality of tent that we will put out it is worth it are price! The cushion is big and thick! Love it!
Love this so much and the puppies love it too!
Tipi ordered on 24/11, received on 9/12. Good quality, easy to assemble. It remains only that my little puppy goes there!!!
Perfect, just like the description! I arrive in 2 weeks!
It is beautiful, ideal for the size of a bichon took just 15 days
Fast shipping, great quality