SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thekittenpark.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love ittt
Pretty good, though the fabric is a little thin and "shiny"
Sewn very cool! She sat perfectly on my OG 102, height 175. Full length sleeves. It looks great. I took this one for my daughter, I'll order it for myself in white, for the summer.
Arrived on time, in 15 days Fast shipping (about 2 or 3 days) It is rather thin but the cut is super pretty and a little oversized
I just admire it!!! Came what I wanted, I'm delighted :)))
Synthetics, but quite good. Narrow collar took L on its S, but it was necessary m (small but a little)
Quality is not that good but I didn’t expect much from the price. Anyway, I like it . 5 stars
Good
It comes very well.
Looks like in the picture. The fabrics is not thick, I like it !
The goods came, but the color has not white, but a shade of lilac and the material is thin. The size is larger than the mesh size. Unfortunately, the color is not transmitted, but the problem remained :( (
I love it! It's fine and black. But it's very pretty.
Sweatshirt super. Delivery also very fast Recommend
All right
Fire
The goods came quickly, a little more than 10 days. The material is not bad, as it was said in the description: mixed cotton. Not very thin, but also in the cold wears it is not worth it
I thought the quality wouldn't be so good, I was very surprised. The center band is not sticker or printed, it is the T-shirt's own fabric. The fabric is great and it came in time.
Quality is not bad but there is one but synthetics. delivery 14 days
Something smaller than expected
Dirty and with a hole, I will ask for a refund
perfect
As in the photo, convenient, fast delivery
Comfortable jacket, though thin and buttons on the other side, very uncomfortable L On height 165 good oversize
I bought L size and it seems like that. I like it :)
Super sweatshirt and good in quality
Very style :), and very good quality
Very satisfied with the sweatshirt, excellent quality. Smooth seams, nice material, odorless. Excellent sleeves are long. I took L sat down as I wanted, a little freely. Definitely recommend. The sweatshirt really liked-dense, soft, warm. Washed on her hands, did not roll down. sooo good oversize.