SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are good, the seams are even, the threads do not stick out. but! Initially, the order was confirmed, processed for a long time, then there was a cancellation of shipment. The store did not contact. After re-sending from his side and successful shipment to the main carrier, the seller made contact and wrote that the goods are on their way. The jacket arrived quickly. Shipping took 2 weeks (06.12-22.12)
Cool thing and looks beautiful!
Very soft;) I like it;)))
If you want sheep this probably not about this sweatshirt, on your m took L, and it almost came in the butt, I thought it would be free to sit, but there is no no
The color is much lighter than in the photo. I ordered something similar to Brown, it came something gray-blue. Fabric quality is not bad
Took L and very satisfied with everything!
Lovely jacket
ткань синтетическая, мне казалось, что она будет мягче, в целом, качеством довольна. кофточка достаточно большая и оверсайзная. на свой 46 брала L
4 stars put for a long shipment. And the product itself is of good quality.
I am upset
Excellent quality thing! Slightly short sleeves, but you can turn!
Nice blouse! Thin truth, but generally pretty) the fabric is pleasant to the body!
The button is wrong sewn
Очень симпатичная кофточка, долго шла, но товаром довольна. Тонкая, но хорошего качества
I thought it would be a little more spacious, but in a fueled state the current is very cool! Came for two +-weeks
Blouse cool!! True thought the material is different a little
The light strip does not match the color as in the photo from the store. It's not gray, it's white. The fabric is thin, in general, not perfect, but it will go.
Super everything is compliant, fast delivery
Cool sweatshirt! Quality is good. Only the sleeves are short for 1,75 height. But not critical. Sent fast. Seller recommend.
todo bien
The material is not bad, the threads do not stick out, the sleeves are slightly short (height 170, took the size L), the collar is sewn Krivo
On an oversize it is better to take L, the fabric is thin, it's easy to tear, but for its price it's quite a good jacket
Cool jacket for me!! I perfectly liked it very much thought that it would be more well, even better
perfect print, nice fabric. arrived in Italy very quickly. however there are some mistakes in the stitching. right size
Very cool, ordered M for height 165 ideal oversize, a little stick out the thread on the collar, but overall satisfied, came a week for two
The jacket is wonderful, but the color is different from the picture. I took the largest size that would be an oversize. Came quickly
Кофта пришла. Не знаю насколько быстро - не следил (может, за месяц где-то). Качество хорошее; смотрится неплохо. Однако, если у вас размер М, то стоит взять на один/два размера больше, что бы устраивало абсолютно всё. В целом, мне нравится (˵ ͡° ͜ʖ ͡°˵)
well, I ordered size XL and it is like S (I wear S if I don't want clothes to be oversized) so if you want a really oversized fit I do not recommend, also the print is weirdly sewn at the bottom because you can't read the last word, however on the picture it is sewn correctly
Beautiful cute high 158 weight tssop-48 motorcyclist mm M
I like everything.. Material norms. I can't say that it's just that centhetical. .. As in the photo
In general, normally, although thin, but cool, HL as male with or m
Just awesome!!!!! And fast delivery
♡ good soup
The jacket is beautiful * _ * on size 44, the height of the meter 175 XL came up, excellent, it sits freely, the sleeves are not short.
Height: 165 Size: XL I was right there. Looks good, very soft and pleasant to touch, but thin. Print rubber Delivery took about a month
Very good jacket, on my 160 went as an oversize 10/10 S
Why the would it take so long? For a very long time. Too long. as in the photo
Thin, and so will come down
Jacket cool✨. The material is not bad (something like synthetics), soft and pleasant, there is no strong smell. the jacket is thin, I would like to be warmer. And so I like everything, very satisfied✨
I liked the blouse, but the delivery was not fast, it came later than the appointed time.
Order came exactly on time quality good advise take
Super soft and really comfy, looks really good too :)
Very beautiful blouse just like the photo fabric good TBM I loved and recommend!!
посылка шла в украину ровно месяц. всё отлично (;
Came quickly, excellent fabric
The seams are not very high quality, the threads stick out, but the fabric is cotton, comfortable.
Très bien
Straight oochen cozy, the material is very soft, sits exactly like a picture
Very nice the poleron
Daughters liked