SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bottle on the road broke, straightened with boiling water, and so everything is OK, arrived quickly, still anti-slip rubber coating on the bottom, and it would be perfect at all!
The smell, of course, is strong... Besides, the bottle came with a blurred defect ((((
Very well packed. It is as its description.
The bowl is cool, everything came whole. The only smell in the bottle is, hope to weathered
Packed well, the bottle slightly crumpled on the side, but not critical. The plate is large, the water is added, everything works. Thank you
The cat doesn’t really like the water bottle part so I’m using the stainless steel bowl as a water bowl too, and basically turned this whole thing as a little hydration station. Works great.
Everything is perfect! Very satisfied with the order. Beautiful and neat))
Good quality, but package to soft. Botle was squised.
The goods were well packed. Stayed satisfied
It came on time and in good condition!
Good quality, took a month
Exactly like what is shown!! In love with it and my puppy has adjusted to this change perfectly
Good product! I love it
Very happy with the feeder bowl ! great quality.
It came very quickly. Excellent quality, all at the height! Thank you store!
All right, the drinker something small, perfect quality
Item cute and well done to description Shipped in fast lead time
A arrived quickly and well
Très bien!
They got a package for 2,5. Very happy! The quality is super! Let's see if it will be convenient to use. They're 100% happy yet.
So happy to receive it. This is absolutely beautiful, thank you so much!
Great purchase, the feeder tracked came in 10 days, the cat is satisfied
Delighted! Very practical and good quality.
Set good, packing above all praise! Thank you very much to the store!
Nice Bowl feeder. For the cat is slightly large, but it is not scary. The color is not as bright as the photo. Packed well. It was a very long time.
Quite quality bowl with a bowl, looks cute. The cat does not drink from it)) but the bowl itself is good, the plastic is pleasant to the touch and odorless.
The customer is happy. The parcel to Belarus went long because of the situation in the world, but still came on time. Thank you very much.
The goods arrived quickly, the quality is good, no smell. Thank you store
Good Bowl, match the photo. Packed was well, delivered without damage.
Delivery to was rather fast Article as in the picture. Too bad the water does not flow all where I may not understand the system
Color as with photos, bowl rozmiarowo large, plastic strong, Cup metal. Seems durable :) recommend strongly
Exact to description very good and recommended high quality product 5 * plus
Looks super, packed well, only have the smell of paint or plastic goods satisfied
Everything Super, came fast, cats are delighted.
Very good quality, very fast shipping
Super!! good good thing! thank you the Chinese!!
Excellent product, this very nice, good material, good size, I like very much
The feeder is super! He liked the cat. It's been about two weeks. The quality is excellent! Recommend!
Fast delivery! Good product
Everything is fine))
Arrived in 2 weeks, water fills the Bowl independently
Very well packaged, product not damaged, looks to be good quality. My kitty doesn't really like the small drinking hole so I just took it off and he's fine with it. Thank you, will buy from store again =)
Excellent Bowl, the quality is good. Reached Novosibirsk in two weeks. Thank you store for fast delivery and quality goods.
Very qualitatively made. Heavy, good bowl. She came very quickly in two weeks. Packed was great in puff film. But there is one no-water itself does not fill, you need to tilt the bottle. Or I didn't understand. The kittens appreciated, now I will safely leave them when we go to parents.
Great drinking bowl thank you very much
Happy with the purchase. I bought in order that our Maine Coon did not spray water throughout the kitchen, as he likes (the feature of the breed), with this task the bowl perfectly copes. I immediately liked the cat. Looks pretty, besides very fit for our set of kitchen utensils
Good item! Came fast, delivery to the house.
A good bowl and drinking bowl, came quickly, everything is fine, thank you!
Very fast delivery. The product is excellent
The goods came in whole, in good condition. I just liked it. My cats haven't been appreciated yet, but I just put them a bowl)