SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fire
I ordered a multi-colored bed, but immediately thought and asked the store to change the color, since Brown is more suitable for the interior of the room, what the seller replied to with a full needle, I did not even bother to answer and the color naturally did not change, upset this attitude of sellers and went very long, A month and a half. And the bed itself is soft, large, bright, beautiful. The dog appreciated and immediately lay in it, liked it, though Slightly crumpled, I hope quickly the form is betrayed, the bottom is straight soft, the padding is evenly imposed, what do not say about the back, I do not know what to call)))) back, hoop))))) where are the norms of packing, where are many, and where are not enough at all, badly distributed in a circle, and so super bed, I hope, that my dog will sleep in it, not gnaw, and then there was already an attempt to bite it)))))
2 eme that I order at the top. The left thing I can blame is that it lacks a little padding but my cat loves
The stuffing is not dense, the edges do not keep the shape, but it's not a minus, just a description of the goods. For such a price I put five stars, I like the cat
Really super soft bed. Cozy, all cats love to climb there. And they sleep, and they just like to lie down. I have three sizes. This time she took the smallest, and even for a small cat it is not enough. Just for the kitten. I recommend the product. Now on the bed is less wool because cats sleep on their bed.
I love it, but my bitch gets suspicious because it's the first time I 've changed her bed, it came very well packaged, they have a little strong smell, maybe that's why my bitch rejects the bed a little bit
Spectacular, south of Spain, in less than 15 days. Very comfortable, warm, very soft, very fluffy, it weighs nothing and has enough padding on the base. When I bought it, I was looking at several shops and comments in general, it was the lack of padding at the base of the bed. And for me and I guess for everyone, that's fundamental, that she's fluffy, so our friends can be comfortable. The outer base, is insulating and has as drops of rubber or silicone, that makes it stick to the ground and don't move much, that for me, it's also important, as I have besides two cats, a yorkshire puppy, not for quiet, not sleeping. I recommend 100%.
My cat adopted it immediately, he tried to bite it but lied down into it just after. Shipping was fast.
As it details very soft and pleasant to the touch, my enchanted little dog
The mat is good, immediately went, in washing and baking it perfectly. Photo Before and after washing
To Khabarovsk in 16 days. The dog (2.5 kg) is happy. The goods are satisfied, the store of praise and honors!
The product is as described by the store, shipping time within usual, about 3 weeks. The size 60cm is really big, I expected it smaller, but great. Very soft, fluffy, with non-slip type lower protection. The center is low thickness, but it looks really comfortable. My dog weighs 6 kilos, bichon habanero, has room to roll comfortably.
Parcel received very quickly. Conform to the description
מדוייק מאד!! Pleasing to the touch. Free shipping arrived much quicker than שציפיתי.
Nice bed. Soft, fluffy.
The bed really liked our pet. It's soft, good filling. Soft and pleasant material.
All great! I send fast and my bitch loves it. The only catch is that it's not as fluffy as it looks in the pictures, but she's still soft and worth it.
Beautiful, fluffy and comfortable, ideal for cold. My little bitch loves it.
Very good value for money!!!!
Ordered in 100cm, the size fits perfectly for a large dog. The bed is padded and soft. The reception was rather fast and the package well packaged. I recommend
Perfect arrived very quickly very comfortable my dog loves
The bed really liked it! Soft, stuffed well. The dog immediately decided to sleep there))) took 40 cm, the dog 2 kilograms perfectly suited.
It's great, for reference the dog weighs 5kg
Rather brilliant dog bed. Dog loves it! Shipping got stuck in China, store did not communicate when asked - messages were not read. When it had been 90 days since order and shipment was still in China, did fill a dispute, seller did not care, was not ready to communicate -- no customer service. Got the shipment eventually.
I love it's second that I highly recommend fast and neat delivery
I was very pleased, and my dog is also happy
As described, it's great. Highly recommended and fast.
Super nice charm I arrive in 12 days to Spain I recommend
It's perfect! The movie is super soft and nothing artificial, my dog is super comfortable and we love it!
I took the biggest model for my golden retriver and she loves it!! For the price the quality is more than correct, I was a little afraid of delivery for such a big carpet but it is packed very compact and it even fits in the mailbox!! I recommend and would return order without hesitation!
Just like the characteristics. Very pretty. I recommend
Very soft basket for my puppy. He loves it. Thank you
I love it! And Moka likes it better! Very satisfied. Perfect measurement for 20kg water dog. It's arrived before the estimated date.
The best purchase I could do for men dog. He comes out with slight begrudgingly af to eat and outside to go.
My dog loves it from the first moment, buy perfect and super comfortable
Great, I bought two sizes, and they're totally expected, it has also arrived before the estimated date. I would definitely buy again.
amazing and fluffy my dog loves it! also size is accurate, very happy with with store and item
She loves it hardly I have it unpacked has you been reingelegt! At 11.11 've ordered ICHS U yesterday at 9.12 it was already there! I and my dog are mega happy U you is very spoiled ins vorige bed is not gone in the sinking you properly! 'Ve 80 cm taken the color is slightly different and you can put it in the washing machine wash what a Extra point is! All in all 1 +! Thanks to the store!
Quick wine! It's good size and most important of all: my little bitch loves it
Thaw fastest shipping I ever had! The quality is so gooddd! Definitely recommend!!
Delivery 2 weeks, everything is wonderful. Thank you store!
He arrived in less than a week in a vacuum bag so not too busy. My cat is big and the bed is 60cm and it's doing well even has plenty of space
Very beautiful and comfortable very big my cats love
In the mosvku for the rendition, 70 cm, chip 40 cm long, everything is consistent, happy and children and dogs, thank you
Cool bed, soft, fluffy, beautiful color, high sides. In the photo, the bedside table is 50 cm. Came quickly, I liked the cat, I recommend)
All according to the description of... oh can not enough stuffed, but and so are great. Size L perfect for maltanczyk 4kilo.
Good, plush bed. I ordered L size, because I was afraid that my mainkun would not fit into the bed smaller in size. The bed was very large, suitable for small breeds of dogs. Cat Grass as a gift did not put (, had to run to the store. With the help of her taught the cat in 2 days. I recommend the store. The parcel reached Moscow in 3 weeks, slightly less.
It looks comfortable and good quality maybe size a little less in the face of doubt choose a size more fast shipping
Very nice. Thank you *****
Perfect I love it, super soft and you perfect size!