SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great for bolonki
Excellent brush, ideal for animals with a lot of undercoat. Delivery fast, with the store did not communicate
Thank you store-good comb and Fast delivery, the order came in 10 days in Rostov-on-Don
Great brush. Friend Grumer advised. This is how it works.
Comb Super
Awesome comb, it was packed very well. Perfectly comb
Great brush! Delivered to Moscow in 6 days! My fastest order for aliexprass
Огромное спасибо за полученный товар! все отлично! Абсолютно соответствует описанию! Качество прекрасное! Доставка быстрая и упаковка отличная! Покупаю у этого продавца не первый раз! Всем от души рекомендую! Обязательно буду заказывать еще! Приятно, что есть такие порядочные и ответственные поставщики!Thanks a lot for received goods! everything is fine! Completely consistent with the description! Perfect quality! Delivery is fast and packaging is great! Buy from this store is not the first time!All heartily recommend it! I will definitely order again! It's nice that there are decent and responsible suppliers
Great thing! It cuts the undershorts and fluff, does not cut the hairs.
Comb is just super! For any breed tried Labrador deduct and cavalier. No words quality fire
это с мейнкуна, вычесывает той стороной, где зубчики короче - просто офигенно. благодаря ей нашла у кошки скрытые колтуны. по сравнению с другими расческами - они просто не работают. очень довольна покупкой! спасибо
I have a puppy of York and she constantly has Wool Rolls on the abdomen and armpits. The comb is well Czech and for one and removes the navel that rolls down. Very useful thing for a dog with a long wool
Вполне качественный и удобный инструмент. Шерсть после использования удаляется без каких либо проблем. Ручка выполнена из материала, который принимает форму обхвата при небольшом сдавливании.
Everything is super
Посылка пришла очень быстро,продавец объединил заказ с другим,пришло одним пакетом. О щетке-просто супер! Кот ненавидит вычесываться,фурминатор всегда летел в сторону а за разодранную в хлам варежку для вычёсывается вообще молчу. В случае с этой щеткой попсиховал,как обычно но дал себя вычесать. На фото лишь начало вычеса,собрали ещё 2 котов из шерсти. В сочетании с силиконовой щеткой просто класс,шерсть с кота не сыплется,подшерсток вычесан,остевой волос тоже. С двух лабрадоров которых вычёсываю раз в пару недель вылезло столько шерсти,что в большой мусорный мешок не уместить. Так что штука нужная, для собак с подшерстком идеально,на жесткошерстных не знаю
The best product, is much better than expected. Quality nice. Excellent
The quality is excellent, it came quickly, the handle is cool, you can not say anything, antistress is straight :)
Посылка шла 10 дней, трек отслеживался, всё было очень хорошо упаковано. Касаемо самой расчёски - я очень довольна. У моего кота короткая и гладкая шерсть, расчёска очень хорошо справилась, замечательно прочёсывает подшёрсток. Ещё один плюс, это очень удобная и мягкая ручка. Прекрасное приспособление, рекомендую.
Just a super thing! I combed the cat, I did not even know that so much fluff is, enough for another cat!)) I recommend! The parcel came very quickly! About 2 weeks
Cool thing I recommend to everyone
Awesome comb! I saw from a professional Grumer and bought for home use. Excellent scrape! It came in record time in 14 days
Расческа супер! Пришла за неделю вычесывает подшерсток на ура собирает реально много шерсти стоит своих денег однозначно)
Good comb, came quickly. The cat responded positively, but for him is too big, more suitable for dogs of medium and large breeds
Super fast delivery, in 10 days!!! I did not communicate with the store, but he sent everything on the next day after payment. Comb nice to lie in the hand, rubber handle, comb the animals very qualitatively and quickly! In my salon it's just a rescue, it makes it very easy to work!!
Ordered July 9, the order was sent on July 13, received July 21 (St. Petersburg). Packed perfectly, did not suffer during transportation. It's perfect.
The product corresponds to the description. The parcel came in 12 days. Very happy.
Everything is super! Sharp
Very cool comb, did not expect. Recommend!! It came quickly!
Excellent comb, and the goods came very very quickly, I recommend
A good calculation for animals, the handle is comfortable, inside the gel.
The goods came within two weeks through a new mail. I really liked the comb!
Excellent tool, very satisfied
Everything is fine, thank you, I recommend the store. They did not communicate with the seller.
It's good. True, the cat now displeased walks. But I'm happy. Now there is no wool in the apartment
Fast delivery, for long Cats fits more side with a comb, in the morning I scratched the cat, and then again this comb, the result in the photo. The comb has a comfortable soft silicone handle with a memory effect
соответствует описанию, пришла быстро, я довольна, котикам приятно! ручка антистресс и правда
Super product! Polecam
Nice brush. I tried many options, this one is my favorite. There is no blade, the wool is clear and does not break. Recommend
It came quickly! It's a pain!
Хорошо вычесывает кошачий подшерсток За 10 минут вычесала шерсти на ещё одну кошку однозначно стоит купить
Excellent, it needs a little bit to get along, but it happens without problems. Combed the mountain, cool. I advise everyone, does not cut anything superfluous. Came in 13 days.
Отличная расческа, вычесывает очень хорошо. Будьте аккуратны в первую раз, котикам с непривычки не очень она в начале понравилась, но на второй раз уже начали привыкать, на третий вычесывали без проблем. Советую после вычески промывать ее, чтобы смыть всю фигню. В руке расческа очень удобная, прорезинена. когда сжимаешь в руке она подстраивается под хват. Все довольны, спасибо продавцу за быструю отправку.
The calculation itself I would put three stars, but my expectations are not related to the quality of the goods, so I'll just describe here that I did not like. Still, this brush pulls the hair the side that looks like a Furminator. After listening to the reviews of grumers took it, because I thought that there was still no blade and it does not damage the rest of the hair, but, alas, it does not not In principle, if for you the quality of the coat of bed is not fundamentally, you choke from wool or hair more rigid than we have, then you can take. I will use only the side with the comb. A small addition: a pen and in the truth of the kaifovaya, greed very nice.
Чешет неплохо, кот в целом доволен, но сеансы по 5-10 минут, за раз не вычесать. Посмотрим насколько эффективно и как скоро появится шерсть по квартире
Заказ пришёл быстро, за 14 дней. Спасибо продавцу за быструю отправку. Ручка силиконовая, очень приятная. Короткошерстной кошке подошло, от одного проведения остаётся пуховый подшесток, который сложно вычесать чем-то другим.
у меня короткошёрстные Пит и стаффы, и дворня длиннощерстная. подошла всем отлично. собакам только с осевым волосом,без подшёрстка не подойдёт. очень приятная ручка, мягкая. рекомендую к покупке
где-то две недели ждала заказ до Питера. ооооочень классная расческа!)) пока ещё не пробовала в деле, но как попробую, дополню отзыв) спасибо большое ☺️
Clears perfectly
I came quickly. Czech cool
Comfortable handle soft, the goods correspond to the description, we will try in the case, there was no reason to communicate with the store. Delivered promptly