SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods such as the description. Recommend
Product received quickly seems to me a little fair to guarantee safety in case of shock?
I love it and it's just as described
Perfect very practical
Perfect! Fast shipping!
Great quality product, within my expectations. Fit my dog and my rabbit inside.
perfect
Unfortunately I didn't receive the product, but they refunded me quickly. Great store
Thank you, super practical for my chihuahua
A big thank you has produced you excellent and corresponds quite to the announcement BRAVO !!!! Ps: We can not transmit photos?
Moves a lot and sags very quickly
Faithful to the purchase image. Pass notice. He already loves
Perfect I loved and very practical
I love it, just what I needed.
this is amazing!!!! I'm very satisfied, thanks!
When you ride it, it doesn't look like it's in the picture. It breaks down. Not well designed
Excellent service, arrived in 16 days in Mexico. It's as described.
Unfortunately, I did not see in the description that the gain frame is only for those transfers that are in the coloring with paws. As a result, I ordered just a black one, which is absolutely the same as those with paws, but here for some reason, the frame is not included. In the end, the bag looks not beautiful, all the crumpled and the shape does not hold, very upset ((((((I write specifically so that others are more attentive!!
It is ideal for small dogs
100% conform to the description. It remains more than to install and use it.
Everything corresponds to the description of the young
Charm me, ideal for my little girl.
Norms
Fast delivery conform to the description, practical
Oken haroshi! 5 +
Super
Super fast shipping. The product corresponds to the description, but has an unpleasant smell, I hope it will fade out. The car has not been installed yet.
Very useful as much like traveling and get more quiet with pet safely.
se ve muy malo, los laterales no se mantienen firmes y vencen
Safe if poorly support
It would like to add more vertical reinforcement. A little plastic smell.
All right and he came fast, just as I expected.
Very nice and practical same as the picture
Very fast delivery all super advise
Thank you... very quickly prishlol goods... quality is excellent
Not received and not refunded
Parfait
Such as the description and arrived earlier than expected
Top
Thank you very much for the fast delivery !! I really appreciate it. I will continue to shop.
Good freight but has very strong smell. I had to put it on the balcony that I was ventilated.
Muy contenta con el pedido, tal cual aparece en el anuncio.
The carrying bag is very pretty but the fasteners are located it will be necessary that I stitch them too bad
super .
Very fast delivered good looks
Phenomenal, we love and super comfortable for my little dog who doesn't weigh more than 5 kg, Thank you
Goods received in a well packaged bag. The dog car carrier is as described. Fast delivery!
The basket is beautiful.
Received quickly, according to the description, good quality and easy to install, very happy with my purchase for the safety of my little one who smells more serene by car.
Super thank you! Very fast shipping to Latvia 04.05 received 18.05. The shape holds well. You can only attach behind the rear seat. You can also for the front. On that Turner 3 kg most that, there are many places.