SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is excellent, there was a light smell, delivery fast
Товар точный. При распаковки сумка очень сильно воняла. А так большая сумка для большого кота, то что нужно! Дёшево сердито
Переноска шикарная, превзошла все ожидания. Доставка около месяца. В нее спокойно войдет толстенький кот, а для моего поджарого ) будет вольяжко.
There was a drain of smell of plastic, after a couple of hours in the street weathered. Transportation is soft not by box as expected. Under the cat does not sagging, like)
The product corresponds to the description. There is not a big smell. In some places, the curves of the seams stick out the threads on the locks. But in general it looks good.
The items smell and it did take awhile for me to figure out how to put it together. I didn’t know it’s was gonna be this small, also I had trouble trying to hook the long strip together.
Beautiful and convenient for cat carrying! Our cat weighs 5 kg and it fits great this carrying, thank you!
All Super, thank you
Carrying looks good, no breakage, only unpleasant smell. Delivery more than 3 weeks.
Everything is clear. She was mistaken in size, we are unlikely.
High quality as, one and all plastic/foam
She came in 18 days. Good carrying a little smell.
Great carrying. Two kittens climbed in and there is still a place.
Super product
Super
Smells terrible, but generally quite roomy
Perfect for my Maine Coon cat 1an
Great Carrying!
Exactly as described. Slight smell when opening package, which disappeared after an hour or two.
Carrying looks is not bad but manetial from which he is especially the upper part where the handle and strap are attached sooo flimsy and a very good chemical smell. Now it is on the bolkonn ventilated cat does not even fit so it stinks.
Norms
Came in 18 days, the goods is good
1. Quality 2. convenient 3. roomy 4. stink by chemistry, can fade
Our guy's 5,5 kg in, I like everything. There is a little unpleasant smell
Compact in assembled form. I collected it myself in 3 minutes without instructions. Easy, the walls do not sagging. The smell is, as they wrote in the reviews, I hope it will fade. I'm happy with the choice, especially for such a price!
For our Kitty (2 kg), a spacious carrying, it is convenient there. Very light and folds compactly.
Happy with my purchase! It's not impeccable, it's a little damaged! But it's OK
Carrier very beautiful. Bigger than imagined. Has an intense smell but hopefully pass before use.
Lots of threads. From the inside is torn and reckless. It can't smell too much. It's probably gonna take a long time
Excellent carrying, beautiful, light, has no big smell, pretty that Ki big, adult cat will fit quietly
Great as in the photo, I love, great for a really great adult
Clasp broken, one door do not delay
Thank you very much to the store! just umnichka! well packed! everything came to terms, intact! and safety! Beds are satisfied! I recommend the seller!!! *****
There is a smell
Super carrying! I liked it very much!
The package reached in about three weeks. Carrying quality, somewhere thread, but not scary. Cat 3,5 kg, well accommodates, there is free space. She came by herself, like everybody likes it. The only downside is an unpleasant smell, but I think it will soon get out.
Bomb!! Fell in Love
Shipping for late then
According to the description. Quality. To air because strong smell.
The quality is low. Very soft. The dog 6 kg crumples the bottom and wears like in a bag. Only for carrying on your knees or in the car. The price is overstated, the quality of the lines-full sucks. The walls of the dog can dig.
very nice quality.. nice and size room.. pretty to look at
Great carrying, all as the photo, the size is big, the cat liked, thanks
Nizhny Novgorod was delivered in 19 days. Not yet. Looks good.
Super
Super Transporter, very good workmanship.
The smell of horror
Transporte fine, I thought Will lighter color. Little not pleasant fragrance, but hope that wywietrzeje.
Transporter is very good quality, well-made and properly protected for travel. Unfortunately I don't have any pictures but napewno as soon as I will drive with my pet it skomentuje again. I am very satisfied with the purchase and recommend salesman.
All right. Seller recommended
Nice travel bag. It's been a long time. The store has extended the delivery time 3 times. Delivery lasted 112 days.