SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, everything has come up
Very nice to the body sweater, I have 44 (s) 90-74-96 size, delivery 2 weeks in Postamat
The sweater is excellent!!! On the growth of 170 and 42 the Russian size approached!!!!! Delivery in Mo 2 weeks!!!
Very nice, quality sweater. At 84-70-94 Just, the sleeves are in place
Fastest shipping. 08.10 sent 15.10 already in the mail. The quality is excellent, the texture is soft, very pleasant. The most delicate sweater. On my height 161 there is a stock in length and on sleeves. Photo later.
I really liked the sweater. Beautiful, soft and reminds of the warm winter evenings of the house. Therefore, I will most likely be at home to wear it)) My parameters are ог83-от65-об86, height 163 The drawing is tied clearly and beautifully. Viscous computer, neat, dense. Good sewing. On the wrong side everything is neat. The material is very soft and nice My Instagram is @ olgapachos
Sweater excellent
My favorite jumper. Soft, smooth. Stretches. At 90-70-98, height 179, straight excellent. Advise. Questions about the product can be asked in Instagram
Classic winter sweater with deer)). Although not only deer, but also goats (GOaTs))), and dogs, and just a beautiful pattern imitating embroidery "cross". I really liked the sweater. Soft, pleasant to the body, warm, well, what else is needed on winter holidays?))). I chose gray. The shape is simple. Straight cut, vtachnye sleeves, round neck. Mating of medium density and thickness. It stretches a little. In a single size on the parameters 92/72/92, the sweater sat comfortably in volume, at a height of 182 cm. Sleeves are short. Quality is impeccable. Advise.
Madly satisfied with the sweater! Delivery about 2 weeks to St. Petersburg. No smell when unpacking. He sat perfectly at 84-68-95. The sweater is warm, cozy, not pricked. After washing did not sit down and did not roll down. Ideal for walks, friendly meals in a cafe in the cold season.
A cozy soft sweater that gives thoughts about already short New Year holidays The store has five colors to choose from, the classic red among them was not, so I decided to order blue, the color is beautiful and bright, causes a steady desire to photo in this sweater in the snow-covered forest The print is stylized for Christmas motifs: deer, Christmas trees and ornament. It looks beautiful and most importantly clear. The size is single, on my 92-63 sat well, stretches a little, so the stock in volumes is small. On the height of 173 cm sleeves of normal length, the total length also suits By the way, the sweater is very warm and quite dense. And also pleasant to the body and from this cozy. I really liked The quality is excellent, neat knitting, smooth seams and good non-worsted yarn.
Cozy soft jumper. Not fat. Very pleasant to the body. On the parameters 85-73 and the growth of 170 villages is excellent. Sleeve of normal length.
Delivery 14 days to ekb, packing in two bags. The thing is beautiful and high-quality-it's so nice to wear and gift. Of the five diverse contrast colors, I chose black. This is a very contrasting black and white option, which gives an excellent drawing of the motives of Scandinavia. The sweater is tied in two threads-the underside is different from the front side. Not fluffy yarn-what I'm very happy with! Ideal such a sweater for cold time and holidays! The pattern is made as if embroidered with a cross-all small squares. Well viewed various geometric patterns and of course deer. The size of the store is uniform and will fit at 42-44 size. On my parameters 84-60 and height in 162 cm-the sweater sat perfectly, on the sleeves there is a small stock. The neck is rack, the rubber bands are contrasting black on the edge of the product. Mating smooth-machine!
A beautiful sweater that screams about winter. Very good design-classic. Quality is amazing My parameters: 84*66*93 and 172 cm height. I sat down a sweater, you can say, on a figure. Length lovely Product parameters: Shoulder-37 cm Sleeves-59 cm Chest-44 cm Length-61 cm Delivery to Petersburg-2 weeks Material (according to the description): cotton, polyester. Very tight. Pleasant to the body. Felt like second skin
Delivery from was fast, packing-neat. The sweater came without any problems and foreign flavors. Yarn without a gun that could roll down, pleasant to the body and medium thickness. The canvas is thick and tightly tied-the sweater passes for the winter. On the shelf are tied in the center of the deer, on the sides-an additional pattern, on the back-only deer. The size is single and suitable for standard medium range. On my upper volumes of 86 cm and growth of 162 cm-the sweater sat perfectly. The length of the overall and sleeves is excellent and in case of the latter-complete. The sweater to me about that soul! Five! I'm happy!
Свитерок мне напомнил американские рождественские фильмы Такой принт лично у меня ассоциируется с домашним теплом,уютом и новогодними праздниками. Да и сам свитерок плотный,мягкий и уютный. Цвет Модель представлена в 5 расцветках,у меня серо-белая Размер единый На 36 европейский ( 88-7-95,168) подошёл отлично. Подойдёт на 34-38 евро размеры ЗАМЕРЫ Длина-59 Ог-84 Рукав-58 Плечи-38 Качество супер.Трикотаж теплый Доставка очень быстрая,меньше недели #рекомендую
Отличный свитер с классическим зимним орнаментом. Подходит и под джинсы, и к юбочкам, и к спортивным брюкам. Трикотаж плотный и тёплый. На ощупь мягкий и приятный. Тянется немного. Подойдёт на размеры s-m. Мои параметры 152см / 82-62-84 / 42кг. Подробный обзор, больше фото и видео смотрите в моем профиле imenno_te в инстаграм, телеграм, на али экспресс