SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Swimsuit is good. I ordered 22.11, but came 08.12 v Krasnodar territory. Only with the size was wrong. On the parameters OG 88, ob98 size L is large. Need probably m, or S. The store somehow does not answer the messages
Swimsuit is cool. I can say that the size S on our 42 sits well. Panties are not too high, dumpling does not stick out, everything covers. The material is dense, bathing and the color is bright. Delivery instant. Already 2 swimwear took in this store) I recommend.
It is perfect
Took XL. In my 46-48 size came up wonderful. I'm very happy. The price was $3,5. Delivery for 10 days to St. Petersburg in the store Pyaterochka. I strongly advise and swimsuit and store)
Quality is super! Rosemir pidishov! Uncle
One of the best purchases on Ali! Seriously, the quality is much higher than the price. Bought with a coupon somewhere for 170 rubles. It seems that you can expect for such a price?) but damn, it's just some space! The color is bright, saturated. As in the photo. Quality is perfect. No worse than swimwear for 5 thousand of showrooms, ahaha) on swimming trunks there is protection, you can safely try on. Very comfortable style. Initially, when I got out of the package, the swimsuit seemed big. But after trying, I realized that all fears were in vain. Precisely referring to the size range of the store. I came very quickly! I didn't even expect to, to be honest. I took it when there were no reviews at all. I was afraid that the poor quality goods would come. But no, everything is super! Thank you to the seller and prosperity)
Very satisfied
The store sent the product
As in the photo, the quality is good
Very fast delivery. Swimsuit exactly as in the picture. Recommend
Class swimsuit
Quality is just super! did not expect. Suvchiki are even, sat down well. With cups. Thank you
Excellent swimsuit, very fast delivery!! To Ukraine in 10 days!!! Thank you very much store
The quality is excellent, I ordered the size m. Sent quickly, the swimsuit came in 11 days. Advise
I'm in the grip! Duje yakisniy, yaskraviy, Z delivery to 9 dnev
Mega shvidka delivery Duge uncle's store☺Zamovilla 10 Listopad ciogodnaya took on the new Poti 20 leaf pad) Swimsuit arc class. I recommend the seller and the goods
Beautiful colors. Simple hic: Sizes, sometimes difficult to match the European standard