SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Malomerki for size. on 36 size took 37
magnifique
However sandals are a little scratched
At 39 Russian ordered 40, just fit only on a full, wide leg, you can with a high rise. My leg is not thin, but still wide
All OK. Thanks.
perfect .....
love it ,well fitted, nice and simple shoe, thank you my store, very fast delivery, well packed
The best low slippers ever thanks for making this, I will definitely order more
nice I can't wait to wear it .
Very nice
lovely and comfortable. I will order again from this store
Nice one
It’s nice,just like In the picture and fits right, good materials.
Beautiful, comfortable slippers. at 40 size came 41 size. thanks to the store for the quality goods.
туфельки отличные, спасибо продавцу, рекомендую, берите на два размера больше.
I love this pair of dress scandal. Rich color, beautiful material. Fast shipping and delivery.
me gustaron mucho no son duras ni lastiman.
Beautiful I loved them
симпатичные,пришли быстро и точно по размеру,ношу 38-39 ,это 39, спасибо
buena envoltura no lo he visto aun
Lovely item received with thanks.
Size very small disappointed very disappointed
me gusta mucho son muy bonitos me llegado muy rápido lo recomiendo gracias al vendedor
Highly recommend, good quality and speed delivery. Package could be easily tracked. Color is the same as I expected
Beautiful. I hope it's comfortable. I recommend the goods and the store. Fast shipping.
Good but you need to take a larger size.
love the color and the style
very accurate fits very nice fits thanks
Beautiful, highly recommended
I have a foot bit wide.. Fits perfect invited already 2 colors... אזמין long color black recommend heat
same as picture, love it
מאד יפהההה and comfortable, good
All ok
it was beautiful but it did not fit me very small
Thanks to store everything in less time exact measurement
Very pretty and very good quality! Too bad it is ptt !.
es tal cual como en la foto o más bonitos incluso. son más que bonitos.
Lindo
Am ordering more, i love it. very very accurate.