SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sunglasses gorgeous... Perfect for my type beauty Recommend♥️
The glasses are very beautiful, came well packed, very satisfied!!!!!
Glasses fire. Very well packed. Recommend.
Ochechi came in lightning! They were packed with special care, like the granddaughter's grandmother on the Hill in winter collected) bombeznyh kapets! I have a wide tutu, but even though it sat down like they were manufactured for me! Respect to the store! I will come to you, I answer!
Recommend, napewno pile more
Glasses are good, correspond to the description and price
Beautiful, as in the photo. Come quickly. I bought in Crimea such for 800 R, these are not less than not different, only at a price)
I ordered glasses on March 30, received April 12. Delivery to the store "Pyaterochka". Packing is good, the goods are enclosed in a package with air. Look glasses well, there is no marriage, the product corresponds to the photo and description on the site. I was pleased with the purchase.
Super! The product fully corresponds to the description, the size approached, everything is whole, the quality is of course for the price, but it looks decent from the side. The only nuance of the notification from the Mail was not, and the application received a notice that the goods had already taken, first scared a little, but then the order number was dropped.
The lenses are very dark, unlike those that were in the photo, I can assume that the model was confused.
Chic, unusual, very quickly came, thank you, I recommend
Good, durable. Sent immediately, delivery fast. Packed reliably. I really go-fashionable, beautiful. Thank you!!!
Very beautiful glasses, arrived well packed, but still slightly twisted. And it seems to me that they will collapse quickly.
Not exactly the color, completely transparent
Good quality for the price. Women's excellent quality
Seller good faith, delivery fast, quality for this money is excellent. Can take
Points liked, everything corresponds to the description. The price is very nice. Surprised by unexpectedly fast delivery, only two weeks in Ukraine. Packed well, not damaged. I recommend for 100% and store and product. Thank you so much!
came in 3 weeks. good quality, as in picture, packed safly, recomend.
Reviews of reception and Wikipedia are not followed. Wore 1 day, all norms. On the eyes and on the head to trimiuenno. She wanted take to use a saw and a vitru, satisfied with the demand. I'm selling it! There's no one here, schvidko.
The glasses came intact and safe) the quality is good.
The glasses are super. came in three weeks for ukrmail. Recommend!
It's like the photo came in perfect condition.
Very fast shipping! Everything was neatly packed, everything came intact! Thank you!
Super glasses. All in size. No scratches. Packed in a box of several pieces at once. I don't think they bent. Delivery 3 weeks. Thank you I'm delighted
The glasses correspond to the description, very well packed. With the store did not communicate
Excellent Ochi, I recommend. Color, though not the one that ordered, but still was satisfied)
Sent quickly, delivery in 12 days to the Orenburg region. Quality as always lame, glasses curves, overcoiled, well, will come for one summer for such a price 247 rubles. I will put 5 to the store))) he tried, umnichka
супер очки, смотрятся дорого
It’s a high quality product better than what I expected
The glasses are beautiful. Kirichna with traditional dimming, more standard than pink. Pink is almost transparent and very spectacular. The form is very good, it will fit, I think, any person, and wide too.
Very Clasic and well packed
Glasses are good, quickly came, packed perfectly, one but, faces in a circle of lenses distort space, the eyes bathe, you need to get used to
Packed well, all whole, went very long. plastic, not glass
correcto
Excellent glasses, came well packed. In a vacuum pool. One is bad (there is no cover. Points in the store's description are exactly like that. The coloring of the glass is different. There are no rims, but there is a cut on the edge of the glass. In general, cheap, but beautiful
Thank you. Delivery to Vladivostok 21 days. Combined with other orders of the same day. Packing is good.
Glasses on a narrow, small face, very cool, they approached me! To buy I recommend! Were packed in a vacuum package, all came without damage. not flimsy, look expensive... bought for 263 rubles. delivery fast
Looks great and comfortable. I was a little disappointed in the size, I hoped it was bigger. But overall good!
it good
Beautiful
Glasses are darker than in the photo. In the rest as in the description. Sent quickly enough, in delivery combined with 3 more orders.
Fajne.
Delivery to Ukraine 4 weeks, packed perfectly, reached without problems. Very classy and elegant
ok,but not good
Glasses Super
Quality! Elastic arches.
Came quickly, steep, I'm happy .. well sealed. .. At first they were in black packing further all as in the photo .. the only thing that is not glass and plastic, well, nothing)))
Dépasse month attentes !! J'adore
Perfect but arrives in a plastic bag beware do not sit on the package the branches look fragile but for the price I will wear them very little so niquel thank you
Packed perfectly! Premium quality. I recommend to everyone who loves accessories!