SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thekittenpark.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect! It’s looking even better than in the photo, the colour is beautiful and the quality on top, I totally recommend it ! (I’m 158cm and 45kg)
im from the netherlands in europe and it came in 11 days!!! such a fast shipping and love the sweater! looks like the picture and great quality for what you pay :)
really cute and came really fast! tbh smells a little odd but after washing it, it was fine.
Very good material, came a bit smaller than expected, otherwise very happy with my product :)
Очень большая кофта (у меня s), но тёплая и приятная, пришла за 12 дней
amazing sweater! thick, large, pretty brown color! if you have super long arms just be aware that the sleeves fall right at your wrists :)
very comfortable, size was what i expected, arrived very quickly, very easy to style, i really liked it :)
shipped quickly! material is good and the sweater is super soft, i don't have any complaints!
amazing! a bit shorter than in the picture tho!!
article correspondant à la description et à la photo
Кофтра дочери понравилась. Есть небольшой запах. Спасибо прадавцу, кофта пришла быстро)
Bastante bien, no se ve de mala calidad. Medidas bien.
Very large and oversized, was pretty thick but the wind would pass through because it’s knit of course
TipTop
perfect
Excellent produit. Je fais 1m59 pour 48 kilos et je porte normalement du S et j'ai pris du M pour cet article, il me va très bien et fait effet oversized, je pense que j'aurais pu prendre un S. Il est arrivé au bout d'un mois et demi en France et il est de qualité, pas de couture qui dépasse ni rien. Le vendeur est très réactif. N'hésitez pas à commander !
this item is so cute and looks exactly like the picture !!
Отличный свитер, качество просто бомба! До Москвы дошло очень быстро, за две - три недели. Размер подошёл, оверсайз. И зацените как круто он подходит к высоким конверсам желтого цвета:3
я очень доволен продуктом все как надо спасибо
bien oversize et conforme à la description
Super quick shipping to the UK! Only 10 days, really nice quality
Ткань - синтетика, приятная. Думала будет маленьким, оказался большим, советую. Доставка быстрая, с продавцом не общалась. Нитки не торчат, ткань мягкая, теплая, приятная.
Свитер очень понравился. Он оверсайз, как я и хотела. ( мой размер 44-46, иногда 42)
parfait , comme sur la photo !!!
Le produit correspond parfaitement à la description. Seul défaut l'odeur, mais cela part au lavage. J'ai reçu ma commande en 9 jours, envoi super rapide, je recommande vivement !
Really warm and great material for the price. definitely a favorite now
Мой любимый свитер
recommend this 100%
exactly as described, love this jumper. it's soft and good quality.
looks and fits just like the picture :)
great item! looks exactly like the picture :)
was very nervous about ordering since it's one size. I'm 170 cm tall and weigh like 55 kg (I wear a small/medium). it fits perfectly! literally one of the cutest tops I own. smells a little weird but I really don't mind since the material and everything is just perfect
Very nice sweater!
it’s super cute and i personally really like it, however it’s super thick so if you don’t like really thick clothes than i wouldn’t recommend this but it’s comfy and cute overall!
perfect, came in two weeks
Came super fast!! Looks exactly as pictured!
синтетика, широкая по спине, будем носить,.
oversized and soft !! also the materials are a 10/10 so good ! better than expected
Tawar came in 15 days. The store was very attentive. The sweater is good. Thank you.
Nothing to say perfect!
perfect
product is exactly as described and looks very cute! It does feel a tiny bit scratchy/itchy on my bare skin, but otherwise it makes for a great sweater
Really nice . Just like photos ...
so cosy i love it fast shipping
I love it
i got it in brown it’s big but i’m really small and it still looked cute. the quality of the fabric is okay as well.
The jacket liked, the size was consistent with the claimed. Soft, pleasant to the body, there was almost no smell!
Very satisfied with the product the quality is remarkable.
great quality! could be a little more oversized but to be fair this is a one size fits all women's sweater and I am a guy.
Nice sweater