SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality!! Very beautiful and it is real <3
Nice sweater! It seemed a little big to me at first, but if you style it right it looks very cool.
Nice and warm
I never expected for the quality of this sweater to be so good. It’s really oversized so I really liked it.
Very beautiful and cute. Slightly thin, but in general very cool.
Fast shipped, came in 13 days by Aliexpress Standard Shipping. The sweater smelled, but it's ok after washing. The fabric is very soft, pleasant to the touch, but it does not look like cotton, rather acrylic. Looks good.
Excellent quality Shop very recommended♡♡♡
Like the picture, it's not too thick, but it's pretty.
Come in a week. Now my favorite
I love it! It took about a month and a week to arrive in Colombia, it looks super good quality and if it's warm, it comes with label and the size is perfect for it to be baggy on
Came in 9 days, just fantastic!! I liked✨The store is cute, the thing is as in the description. 100% p/e, but nice. It does not crumple much. On height 172 the length of the sleeve is excellent. Wear size 42
I disliked but also not hated, the problem is I have very chest, a little uncomfortable. But is a good fabric, works well in cold weather.
Soft and beautiful jacket. At first I ordered black after a year Brown. Everything is fine
Very good product arrived sooner than expected
very cute sweater, i love it!!! its really soft and didnt come with any smell. im 167 cm tall and usually wear a size S/M and it fits oversized on me. the shipping took a while (4 months) but that wasnt the stores fault, they communicated with me a lot and were very nice. overall great product
bien
The sweater is quite thin, but pleasant)
ordered on 1/08/2021 and got it 3/04/2021, there is a weird smell from it but i like the sweater
Pts ponrav, oversize
Sweater as in the photo, oversize, pleasant to the body but stuck a couple of threads and was an unpleasant smell. came for 11(!
OMG ITS SO CUTE, YALL DONT HESITATE TO BUY IT. ITS REALLY GOOD QUALITY TOO SO ITS WORTH YOUR MONEY
I love this sweater!! It is really beautiful and the quality is very good!! It is very thick for this take! I recommend
Good sweater warm and comfortable looks like in the photo
This is my favorite thing now the truth .. when I put it on for the first time I liked it so warm pleasant no sticking threads I love her everything .. INST: bixibaf
Really nice quality and I would definitely recommend!
Perfect! It’s looking even better than in the photo, the colour is beautiful and the quality on top, I totally recommend it ! (I’m 158cm and 45kg)
im from the netherlands in europe and it came in 11 days!!! such a fast shipping and love the sweater! looks like the picture and great quality for what you pay :)
really cute and came really fast! tbh smells a little odd but after washing it, it was fine.
Very good material, came a bit smaller than expected, otherwise very happy with my product :)
Очень большая кофта (у меня s), но тёплая и приятная, пришла за 12 дней
amazing sweater! thick, large, pretty brown color! if you have super long arms just be aware that the sleeves fall right at your wrists :)
very comfortable, size was what i expected, arrived very quickly, very easy to style, i really liked it :)
shipped quickly! material is good and the sweater is super soft, i don't have any complaints!
amazing! a bit shorter than in the picture tho!!
article correspondant à la description et à la photo
Кофтра дочери понравилась. Есть небольшой запах. Спасибо прадавцу, кофта пришла быстро)
Bastante bien, no se ve de mala calidad. Medidas bien.
Very large and oversized, was pretty thick but the wind would pass through because it’s knit of course
TipTop
perfect
Excellent produit. Je fais 1m59 pour 48 kilos et je porte normalement du S et j'ai pris du M pour cet article, il me va très bien et fait effet oversized, je pense que j'aurais pu prendre un S. Il est arrivé au bout d'un mois et demi en France et il est de qualité, pas de couture qui dépasse ni rien. Le vendeur est très réactif. N'hésitez pas à commander !
this item is so cute and looks exactly like the picture !!
Отличный свитер, качество просто бомба! До Москвы дошло очень быстро, за две - три недели. Размер подошёл, оверсайз. И зацените как круто он подходит к высоким конверсам желтого цвета:3
я очень доволен продуктом все как надо спасибо
bien oversize et conforme à la description
Super quick shipping to the UK! Only 10 days, really nice quality
Ткань - синтетика, приятная. Думала будет маленьким, оказался большим, советую. Доставка быстрая, с продавцом не общалась. Нитки не торчат, ткань мягкая, теплая, приятная.
Свитер очень понравился. Он оверсайз, как я и хотела. ( мой размер 44-46, иногда 42)
parfait , comme sur la photo !!!
Le produit correspond parfaitement à la description. Seul défaut l'odeur, mais cela part au lavage. J'ai reçu ma commande en 9 jours, envoi super rapide, je recommande vivement !