SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
симпатичные тапочки, но не очень аккуратно сделаны, по краям выступающий клей. В целом довольна покупкой. Посмотрим как будут носиться.
Got it all. Thank you very much.
It came quickly. Simpotic. Everything came up.
Пришли быстро, легкие. Упаковано в тонкий мусорный пакет)))) бант немного несуразный
Parcel didn't come
In size, cute
Shoes are not bad, hard, the threads do not stick out, the color is like in the picture, they would not walk in them, they are clean from the House went out to the cafe
Perfect! I ordered 41 knowing that I wear a 39 (French) I measured my foot and I trusted the board. Very light shoes, and very pretty.
Thank you to the store for fast delivery and quality goods! Sandals are consistent with the description, the lines are even, on the leg comfortable and light, on the Russian 38,5 took 40 size.
Product as perfect description
Thank you! !! Everything is clear!!!! Fast delivery. tracking. excellent goods. all thanks for the well-organized work. SUCCESS!!!
Excellent slaps)
Нитки, клей, ткань дешёвая
The product corresponds to the claimed, 41 came up to 39, on a full leg
Sandals came quickly correspond to the description really liked, I can order one more.
As described very lightweight and comfortable
Beautiful, comfortable, bright. Exact size. For the summer is just super. The goods came quickly. Thank you store.
Accurate size, choose your own size if you have a slim foot
I really liked my daughter.
Nice comfortable and arrived quickly
Not that in the picture.
The color does not correspond to reality even close, but all the steel norms.
ממש נעל פשוטה, לא נוחה, ולא יציבה. החלק העליון ממש רחב וכל הרגל נדחפת קדימה כשהולכים
Very light but comfortable
preciosas! yo soy talla 40, por las medidas que indicaban me correspondía talla 43 y así las pedí, me quedaron perfectas!!
Tape of thief I jamain received my parcel and you do not want to refund me you are thief
Arrived in perfect condition it is like the picture not disappointed and found Mara, only have a problem I ordered a number and they brought another but the Was my mistake, okay finally found perfect, the slipper I recommended to my friends buy cuz is reliable and the product is a great quality BJS Moreee
Arriver très rapidement
didn't receive the item
I took 42 to 39 size (40-Winter) sat down Super, not small. Lighter
great
Very nice, I asked for one size more and they were fair to me.
love them, perfect fit
Very beautiful slippers
RED, size 36 which is about 6 in the USA. Pretty but not for skinny feet like mine. Fortunately it's very cold here in California now November to February so if I use socks its okay... but without socks my food is swallowed by the sandals.
Excellent very fast delivery! I recommend the store
Супер
I loved it. Too beautiful. Price of 41 for 40
Very heavy on the leg
Looks good but bought for a friend so will hear her take on it, if any issues I will put them here. Did not communicate with the store.
The perfect size
No los hemos recibido aún
rly nice will buy again
I would never buy it if I saw them near. negligence and cheap appearance, I'll just stop talking about convenience.
I wear 41 France, I took size 43 and it is perfect. The shoes are beautiful and look solid. Fast shipping less than 10 years. Thank you to the store
Mala I never got my order
Delivery to Ukraine took 25 days. Order came in the national parcel. The size is according to our 37,5. Seller recommend
Thank you, the order received a ,,,8, the color and size correspond.
Not recevi ordering
Quality and regular comfort