SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Slippers of excellent quality, very beautiful. Go size in size.
Perfect fit!! I’m a USA 8/8.5 39 and I took size 40. Could’ve took 39 but small difference in length. 40 just to be safe. When waking foot will expand so perfect size. I recommend getting your normal size unless you have wide feet. Shipped quickly. Came 3 weeks to USA. Def will order again. Soles are made thick with plus pad.
Nice slippers. Fit in size, very little more. The store put the hair band as a gift
It's not slaps, it's Wow
The goods came very quickly, the size approached.
Super. The store is good. Very good ones. Fast Delivery
Super HAPPY with shoes. Very comfortable. Small heel and sole of good quality.. Good quality. Size according to the table. I'm 39 and I took 39. Very nice color. No smell and top packing! Thanks again.
Very cute equal to photo board!
Excellent slippers, quality for 5. delivery Fast. store well done.
Looks quite nice although I can't really tell how long it's going to last considering I haven't used it yet. It does look like the pictures!
I waited for my Muli to say that I was delighted not to say anything. The quality is just on top, everything is sewn neatly. The color is white as in the photo, on the leg it looks not gromovsko but very cute and miniature, given that the size of me 39 is not from the small ones ones) ones The material is good, odorless. Order to Tomsk reached a month. The price for this quality is just a gift, it cost me 1300 rubles. Happy as an elephant. I definitely recommend the store. I recommend taking a larger size, on my 39R took 39R but I'm a little too small, so I'll give these to my mother and order myself a larger size. The seller has a dimensional grid of which I unfortunately did not use, advice-before buying, be sure to put your foot on the table to pick up the right size. One of my best and quality purchases.
Very beautiful shoes. Good quality and very fast delivery
At me insole 22,5-23.0 cm do not listen that they are small, I listened and took 36 it was necessary to take just right, it will be necessary to order more
Fit the size in size! I have 36 size, I ordered 36. Everything is perfect. Looks expensive
Пришли шлепки быстро . Продавца рекомендую . Качество хорошее . На 36 размер взяла 37 . Но впринципе можно и свой брать . Легкие , удобные
These are so comfortable they are exactly as described. There is rubber on the sole and the strength around the foot is very comfortable feels very padded. I love them
Just a bomb. Light and very beautiful
perfect quality just a bit small for a 37
This is a super slap and super store!!! Everything is very quickly delivered, the goods are packed perfectly, slaps without flaws, made very high quality. I order the second time, they are beautiful)) Thank you very much to the seller!!!
Very nice
Never received item store canceled.. had to do a dispute
Super! Quality at altitude! in size, fast delivery to the apartment the color is right for 39 came 41
Thanks for the present.
OK
Very cool
Perfect!!! Very good packing. As if the crystal was delivered))))) 23 cm took 38 size. The size is all clearly as it should