SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came on time, all as in the description size 3XL approached well at 48-50 for a height of 162 cm
Muito bom produto ,exatamente como descrito.
I’m glad I ordered 2 sizes up from my original size or else I wouldn’t have the bulky look I wanted because its thinner than I expected but not to bad since I ordered bigger. I still like it though , very soft. Fast shipping
The goods correspond to the description. The coat is thin for a warm autumn, ordered a child size S, it came perfectly. There are no buttons, pockets and belts, apparently so should be. Order in Bryansk came in 3 weeks. To the store Thank you))
Даже не знаю как это назвать, что то типа пальто, без пуговиц, очень тонкое. Как и хотела на тёплую осень. Ну так себе
Very good coat! In size. I'm happy. Delivery fast, tracking to mail
I charm and super soft ameeee it
Cool. I like it
It is written winter, but it is very thin. On the height of 156 short, above the knees, there is no fastener, the threads stick out, as you can return. I have not spoken to the store yet
Very Nice, some of the seams were undone on the cuffs. It helps to warm a lot. I recommend the product and the store. Thanks.
Adorei!!!
Arrived very fast, perfect as the description, is very beautiful and warm.
Cool coat
looks cute n warm. I should order S but M is also good in Pregnancy..
Quality so-so
Like in the photo
Does not match with the photo on the site, received without the label (patent) is more like a robe than outerwear, not happy, do not advise, dispute opened useless did not confirm
Slightly different from the picture. And not as long as expected. In general, not bad. With the store did not communicate
Mehh.... looks like the photo indeed BUT you can see through it. that's not good! I'm gonna freeze my buns off!
Nothing received
Coat is good, for autumn, thanks to the store
Pekný dámsky kabát... Ľahký.. Možno AJ Teplý.. Neviem.. Príjemný.. Mäkký.. Predajca me Dal zľavový kupón... Dobrá price.. Pre mňa moderný kúsok... Doručenie v poriadku and rýchlo.. Spokojná.. Odporúčam..
Amazing. Keeps you warm.
Looks cheap
Arrived fast, have 1,75 and size L was perfect in every way. Exactly as the pictures.
So sweet I love thank you very much
In general, norms, cute
Very nice coat, lined, fast shipping
Fast shipping, according to description
I expected better quality of the fabric
So-so. That's not what you think. But it will.
Poor quality
Good one! She itself is an oversize, so take your usual size, otherwise drown! Of the minuses personally for me-no pockets and fasteners
Quality bad! The edge leads, the fabric is loose!
Great coat! Seller recommend!
Good
Not what in the picture
Top for the mid season, just lacks pockets.
Super soft and warm
Super!!!! Very soft, synthetics, of course, but I really liked it, on the growth of 170 cm, p.50 took XL, the village is excellent, the sleeves are norms, the length to the
I loved it, I recommend the store.
Very cool coat, did not regret at all that I ordered. And it seems to me better that it is without buttons. On height 165, parameters 88/65/88 size S is ideal
Quality leaves much to be desired... Shines through... Soft, but expected better
Wasn't good like as the picture
Very time delay and not have quality
Excellent spring coat! On the Russian 48 came perfectly. Height 169. Delivery to Moscow is fast. I recommend the store to everyone.
The color is not like in the picture. You can see it's cheap. I don't know what I was counting on... Read reviews ((
Coat as a robe, only with a lining, delivery fast, in general, I liked
Ārprāts, ne Kabatu, ne aizdares ne jostas.
Very soft and thin. Very pleasant to the touch.