SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I finally waited!! Went 1.5 months to Karelia. But the quality is fire!! the material is dense, sewn and embroidered all qualitatively. I'm very happy! Sits-excellent!
Quality is good, very satisfied. But I could not find the goods normally.
Baseball cap of good quality, took for autumn-spring with a warm denim jacket. Packed well, did not crumble. The fabric is dense, but I would like even more denser.
Shipping was very fast,
ᆢ
The cap is not smooth fabric. Has some hairs but is beautiful in it!
Cap-Super! Quality is beyond praise! Material-for winter what you need (to-5 will be normal, and for lower temperatures there are other hats). To the quality of tailoring, do not complain. In height, also excellent (not low, but ears are not needed to fill). In general, I 've been looking for a good cap for a long time and finally find-Yeo-L! Arrived quickly (11.11 - 02.12.2020). Packed in an inflated bag, so nothing was crumpled. In a word-thank you!!! And a cap and a store, definitely recommend!
The frontino does not match the photo other model
All good!
Exactly what שציפיתי ,,, thank you store
very nice
The goods were delivered very quickly. Seller recommend
All OK
Cap Super!!! The store packed as I asked for it! The seller recommend, will pack as ask!
Thank you very much for the fast delivery
Thought it would be thicker. At 59 cm back to back. Quality norms
Kewig is excellent, the quality is good, packed was surprisingly good. In general, I'm happy with the goods, I took it not myself. Came by the way very quickly in 7 days.
High quality. Express shipping. Thank you very much.
Very excellent as described .. Packaging is very excellent
thanks ..
All as written, cool
gr8 hat...2nd one I bought as the 1st was also excellent!
all is good!
Chewing kepara! all smooth, the seams are even, Pts liked! The shape resembles a cap with a grid. Order tracked! Thank you store!
All is well. Packing is great. Recommend.
겨울용이라 따뜻하게 보이네 가격대비 가성비좋음
gr8 quality hat... ordering another one right away...
кепка просто бомба , рекомендую
Great product, high quality.
Great cap
BAD VERY BAD
A decent baseball cap! You can safely take it! Seller respect!