SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thekittenpark.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous! Convenient! Qualitatively! Beautiful!
The jacket is sewn qualitatively, delivery is fast, thank you
Delivery is fast, the quality is good, but thin, for winter will not work.
Excellent jacket, matches the photo, fur as in the picture!!!
Very fast delivery
Very unprofessional I use these for my business! And they have sent me the wrong coat out and are not answering my messages !!!
Lovely coat fur is thick just like the picture no faults happy with my order.
The jacket received after 3 weeks, the track was tracked. Quality is good, looks stylish. A little thin lining, I think to-15 is normal) the fur is beautiful thick. At a height of 164 approached.
This is divine! Impeccable quality! Seller clever! Just for such money, even in my city, you can not buy anything like that! For the cold winter of Siberian thin, but if you tuck a warm sweater-excellent! Prosperity to the store!
Unreal exactly like the pictures, quality is so good aswell. It’s actually bigger fitting than I expected which I was surprised about but good fitting.
The coat is beautiful, warm and exactly what I was looking for. I choose a black coat with a white raccoon fur, which looks amazing. The store was also great with communicating what I wanted and I am very satisfied.
Amazing quality!! Great store very reliable and trusted seller, great communicator & very good value for money
I am very happy with he coat exactly like the picture and fur is big love it thanks!
Quality is wonderful!!! Fur superrr!!! Very oversize!!
My best buy on aliq! Took M on 93-72-99, my height is 178, sleeves are excellent, even a little with a margin!!! Warm, maybe wear up to-15 with poddeva, I think. Very satisfied!
The jacket is cool! Qualitatively executed. It feels very warm. It looks very good. But this is really an oversize) my height is 160 cm, OG 82 cm. The photo shows that sooo big. The sleeves are very long and the elastic on the sleeves is wide. Another unexpected was the fastening of fur. No one in the photo in the reviews did not see this. Fur is sewn on a white substrate. And this white strip is very visible. I do not know if I will wear it or not. The store answered questions quickly. Delivery about 3 weeks to Moscow.
The coat it’s unreal the fur is amazing took about 2 weeks too come
I ordered 2 jackets for myself and my daughter, both 42 and 46 villages are perfectly warm, but not on сибирские-30 40 frosts otherwise you will catch everything.
I'm perfect in Love
The jacket was ordered on September 23, on October 14 it was received. The jacket is gorgeous! I wear 46R, but after reading reviews I ordered s. Everything is fine. She sat perfectly. I would have drowned. Although I really like oversize. Many thanks to the store!
Very cool jacket, large hood and fur. I chose raccoon fur. Warm. Happy as an elephant♥& Middot;♥& Middot;♥Delivery two weeks.
I'm delighted. First, full compliance with the picture and description. Secondly, just a very good thing. Warm, heavy, plastic with impregnation. Fur chic. My height is 160 cm, I wear 42 size. Size with sat a little oversize. The video can be viewed on my channel on Yandex Zen. innaclown_75
She's cool! Autumn is happy. While the "went" jacket, there were negative reviews about the fur, worried, but in vain. Fur chic, thick, just not a arctic fox)) sewing good, cut three strings, quality accessories, looks great. On my volumes: OG 113, OB 122 villages with a small margin, but it seems to me, this is the maximum that will enter this size, if more, it will tighten the hips and wear uncomfortable. It came quickly enough. Price 4 K Thank you store!!!
Very good jacket. Fur is amazing. All as in the photo. I am delighted
Description of the store, the photos correspond to reality on everything. A specific oversize is obtained, the sleeves are long and wide, but I would like a little smaller. And another moment, uncomfortable hands in your pockets to hold, 'compartment for pockets not on the side, but on top. I do not know how warm it will be, the material is like plaschevka. The thing is quality, the fur is huge.
Beautiful and cieplutko, fast delivery all plus
The Park came the same, the quality is excellent, sewing the perfect, natural fur, I recommend)
The jacket is chic, warm (up to-15, can be up to-20), natural fur. Fittings are quality. In a couple of places there were threads. The fabric of the top looks like a thick raincoat, but does not shine, pleasant. The store helped with the choice of size, S for height 163, weight 57. The color is pleasant, beige-pink, less yellow, than in the photo. In general, I'm more than happy.
The jacket is excellent, at 44-46 size, took S, perfect, the fur is chic, quality is also super.
Thank you to the store for the quality goods. Fur chic, delivery fast.
Item was delivered very fast, amazing quality for the price, racoon fur is fab!
The jacket corresponds to the description 100%. The store is very responsive, changed the color of the jacket at my request, changed her mind after payment. Great product and shop, I recommend!
Not winter, very thin on the late autumn raccoon fur chic very thick, disappointed that the jacket, not down jacket.
the quality of this coat is outstanding. exactly like photos. super quick delivery. have ordered another!
Height 180, went well. Down at least a sweatshirt can be worn
The jacket was sent the next day after the order, came to Khabarovsk about a month later, served. On my height, 162 almost covered the ass, the sleeves are slightly long. The fabric does not pass not only water, but also air, while measured, wet) but due to the large volume, the air still gets and circulates. Light enough, in winter should be warm, in the extreme case, the place for a warm sweater or sweatshirt is enough more than, with my 50 size. Fur is wide, but the quality is not particularly good, according to the reviews in the photo buyers were more decent options, but... It'll be lucky. I put five stars, sewn a jacket neatly, without sticking threads; the Lightning closes-opens with difficulty, I hope it goes away. Thank you, good luck with the trade))
A cool jacket, all the seams are even, nothing sticks out anywhere, the accessories are normal. A good oversize, the height of 158 sleeves is slightly long, but not critical. I'm happy with the purchase. I did not communicate with the store. Delivery a couple of weeks or slightly less.
The jacket is just fire!!! The quality is super, without any defects! Worried about the fur but it is chic 100% natural fox fur! On the height of 169 cm took the size S, the jacket is oversize, the sleeves are not short! To Nizhny Novgorod reached 14 days!
The jacket came quickly, all as in the photo, I took her daughter, but I will wear it myself! It's very big! Ordered the smallest size, but it turned out to be right for me, the size of me is 52, so think. And in general, a wonderful jacket, neatly sewn, the fur is really natural and voluminous.
Mom really liked the jacket. Height 165
Came quickly, the color matches. Beige light. Size S approached 46 Ross. Sleeves for height 170 fit well. In general, I'm happy with the jacket. It's in the cold autumn, it will not work for the winter. Looks good. Fur can be unfastened
It came quickly, the description corresponds, thanks to the store
My Park came somewhere in two weeks .. The quality is excellent fur is excellent. On my size, I usually wear 42-44 villages as an oversize well, I would not say that the big .. Sleeves themselves sewing the model such voluminous... Naz my height 157 She to the ass .... Slightly covers .. Sleeves are long... But in general it sits well. My parameters are 95-74-95. On strongly thin girls will be very big. So in general, there are no complaints .. For such a price an excellent jacket... In principle, I sat down as I thought .. the fur should be combed. The fabric is not rustling .. And moisture will really repel
Very beautiful jacket. And the fur is very beautiful big. I'm very happy. Thank you.
I liked it. Description corresponds, natural fur. No smell. The order is satisfied.
This is a bomb for Ali Express so not expected at all, I'm dead. Quality fittings, I now 48 R instead of the usual 46 size m. In general, the oversize turned out. She's free. That is, 48 as if it were 50. Pooh. I transferred the composition, the tag to the carousel.
Great item, coats arrived quick and are just like the pictures shown
The jacket is good. I live in Rostov, here strong winds, I think it will blow. Warm. But not too much. The store said that for the winter minus twenty. I very much doubt it, it seems to me for the Sochi winter, not Rostov. But time will show. One more point, the lightning is tight, maybe it needs to be developed. Ass covers. Although who has what a priest. Height 172, 51 kg, the size of clothes wear x s. I ordered the same mother, only blue. She's in Sochi, she's just right. Medium-light jacket. Not like a down jacket. On filling like a summer blanket, not like a blanket that is winter like a cloud. I liked it. I'll wear it. It's worth your money. I will also walk through the famous "showroom" I'm sure, that in them it will cost 10 thousand or even 12 thousand I took from behind the fur and as an alternative to my single beige down jacket. Fur is definitely very worthy. Took off the star for lightning.
gorgeous jacket. very large racoon fur. delivery to UK was 19 days.
The jacket is excellent. At first I wanted to order white, but asked the store to send all the same beige. The jacket is just cool. On my height 163 and weight 63 kg just right