SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thekittenpark.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely bright colors, beautiful materials and soft materials are just right. The texture is not thick, but it is suitable for the current weather. If you just go out, it can also be used as a sweater.
Didnt like it
I like jackets, I bought a smaller size, but I will keep it
It's not a winter coat, it's a jacket
It is not winter jacket, only narzutka spring more.
little small but cute
Coat nice but more like sweatshirt than as coat. Definitely not for winter in Poland. Very thin. Colors very nice.
..
It's not as long as it looks, and at first it looks fine and low quality but warm.
Very disappointed I thought I had a winter coat like Indicate on the description but not at all it's very thin that I could put it as a vest see jacket mid season but not for winter .... Damage
The jacket in if not bad. The print has nothing to do with it. It's ugly with noses.
merci
Perfecto
Pretty jacket, I thought it would be a little thicker, but hey very well anyway
Very pretty, colors, material OK. However, autumn, not winter.
A little finer than expected, I thought I 'd open more, though I like
Super fine, it's more like a jacket but a coat has nothing.
Disappointed with the quality
It's myu pretty. Finer than I thought. Good halftime jacket
Everything super?
The parcel came early. The jacket is thin, short, straight. Fabric satin, the size is according to the table
bello
The order was sent immediately after payment, delivered to Peter in 9 days. For the speed of the store, thank you! Bright, cheerful thing, print as in the photo. This resemblance to the declared picture ends. In the photos of the coat a silhouette length is presumably up to the middle of the thigh. In fact, it's more like a straight sweatshirt, the length at the sleeve level,. Although the declared dimensional grid corresponds to and sewing is quite high quality.
Thank you thank you thank you very much everything came up and very beautiful jacket and came very quickly
The jacket came earlier than expected. I am satisfied with the shop and would order there again. I can only recommend it
Arrived in advance by the target date, so super
Perfect. The larger size I ordered was an exact fit. Not too tight anywhere. Love the fabric and color too
Very soft and warm not sure if weather proof but beautiful made
Arrived earlier than expected, and fabric was a little thinner than I thought it would b, but its still perfect!!!
A good product looks nice, rather in the fall very fast delivery
The size is perfect, it is warm and light, and the pattern is cute! Thank you! ️It became a favorite.
Beautiful coat, well-made. Not our country’s winter clothes, but I still like it.
fast delivery very nice item is the right size
Speed on delivery. It is well sewn and with good finishes but I must say that although the print is the same (it has nice colors) the fabric is not the one you see in the photo, it is finer. The coat is soft, light and pretty. It's not a winter coat. Quality-price well.
Winter coat? This is a pathetic rag, Red price to her 10 $, not thicker than a bike shirt. Short, ass does not close, тонюсенькая. The coloring on the photo looks good, and in life like a grandmother's bedspread. 4XL to Russian 52-54, came quickly, weeks in 2
Impeccable with a sweater underneath for a size 48. On the other hand interseason jacket and very thin.
absolutely lovely