SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So freaking cute! Delivered in 2 weeks and 3 days! really good quality!
Very nice bezel thank you to the store for offering me two other pairs of glasses in addition in total I have not received 3
Najlepsze okulary jakie miałam! Wykonanie sztos
good
Packed well, as a gift napkin. Came in 2 weeks
Not very well finished the claw branch and hurt the head my glasses are top a good sun protection damage that the branch do very bad
Все как на фото, очень понравились.
Beautiful! Very well packed, arrived in less than a month, firm and perfect mirrored, I recommend the store
son perfectos
Real light blocking degree safe Dam
It is too wide for my face. I don't know if there were sizes to choose from
Arrived earlier than expected, excellent conditions
They're very pretty. The store is honest. My glasses didn't quite get there and he made me refund. I recommend it.
Ottimo
Beautiful came perfectly preserved
Glasses came broken. Arm was off the frame.
I love it!!
Glasses Super
Very nice
Howdy. I got the package. I ordered the glasses in pink and blue. They're the same as the pictures. Very nice. They were very well packaged. Thanks to the store. I didn't miss communicating with him. Thank you for everything.☘
Perfect! Beautiful and durable, loved!!!
Очки кривые, душки царапают лицо
.
All Bestens, Top
Exact to the photo, no need to contact the store and delivery was made within the estimated time frame
Glasses lindoooooo
la monture n est pas pratique limité blessants si on ne fait pas attention. problème de fabrication c est pas droit au niveau du pincement au nez
Very good. Beautiful and durable.
beautiful shades but one hand is weak.
lindo
Perfect❤️
Identical to the photo. M thought k would be something bigger but very cool
Glasses are very beautiful as in the store's picture I recommend.
I take the second glasses, thanks to the store and the store. Quality Super
received but not yet seen it coz I'm in school