SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Супер быстрая доставка, спасибо продавцу! Товар отслеживался.
me encanta tacto! tacto súper suave, me ha llegado antes de lo previsto
хорошая кофточка. всё соответствует описанию на сайте. размер подошёл. цвет яркий. сшита аккуратно. рекомендую магазин
shipping time is not too long the materials is good warm, thick and soft love it thanks
Warm sweatshirt came quickly
размер не XXL, а наверно 8XL... это что для двухметровых людей?! мне чуть ли не до колена при росте 161. я в шоке. ткань норм, как и ожидала, принт норм, а размер просто шутка какая то злая(((( спасибо, мне по прежнему нечего носить
All liked thank you
ok
Cool fast size in size XL per XL, but alas, reading reviews that malomerit ordered a larger size and drowned in it
Very good quality and very fast reception excellent I highly recommend this store
The color is slightly different, it is slightly darker than gray... But overall I like it)
OK
A sweatshirt was lucky to buy for 1 cent and coins. Seller umnichka. The transport was canceled at the beginning. But quickly solved this problem. t here is my sweatshirt at my house. Quality, sewing at altitude. Warm. Pleasant to the body. Definitely recommend to buy. Seller otromnoye thank you
cool
Exact very cool I recommend
2 1/2 months to arrive, but I'm happy with sweatshirt.
The sweatshirt is very nice and warm. The delivery was longer than expected to Kyiv, Ukraine, probably because of the restrictions which are in force because of the virus outbreak, but the store was very nice and prolonged the waiting period several times without me even asking. I’m very happy with the purchase. Definitely recommend
it's ok. good quallity. fast shipping
The order reached in a month. As in the picture. The fabric is not too thick, but on fleece. It's fine. Thank you store!
Pretty sweatshirt. Compatible with description
The quality is not very good, the fabric quickly from washing will spoil, and came very large size. In the end, the husband pushed, to go fishing is the same!
Great, very happy
Normal bike, walk with the baby when it's cool! True pure synthetic) but nice, soft! For 46 size large of course, it was possible to take a size smaller, or even two! But it looks normal as oversized)) to tailoring no claims! But it took a very long time, 2,5 months!!
Good quality, fast delivery, perfect fit. I will order more.
All good! Super fast delivery!
:-)