SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Identical to the photo, imitates the marble well, pretty rendering on the phone Huawei p 20 lite, fast delivery. I recommend this article as well as the store even if I did not need to match with him.
The cover is just like in the picture. Very durable and beautiful.
Very beautiful case, in the city of TOKOY at least 15 $ is worth... The parcel was on the way for almost 2 months!
ok
Cover bellissima!!!!!
Dense silicone, amazing, wow did not expect that such a cool, the store quickly sent, anapa reached 2 weeks
Tal cual como en la descripción, se ajusta de buena forma al teléfono y el material es de buena calidad, rápido envío para chile, dos semanas
I'm delighted with the cover, very well approached and looks great
Covers came to Russia for a month. Very beautiful, I'm happy. Many thanks to the store!
Perfect workmanship, super quality product and fast delivery.
Took the case on the phone Huawei P 20 light All fit It came in time. I was worried that I clicked on the site on the wrong time that I came to order before I got it, but everything came to terms. Thank you
The bomb cover is very satisfied with the purchase. Very pleasant to the touch. I recommend this product and store
The case is hard, very resistant and it's looking so grate.
The quality of the cover is excellent. Everything came well packed and whole. In Belarus, the parcel was a month.
Very beautiful
Thank you so much! This phone cover is really awesome!
Beautiful, much better than in the photo and fast shipping
The parcel was a month, the cover is super, it looks expensive.
Arrived in perfect condition before the scheduled time Cover!
Looks exactly like in the picture, the pattern is very pretty and the quality of the material seems to be good.
Very happy with the product. Its exactly as in the photos. It arrived to Estonia in 19 days. I reccomend! Thank you!
I am very impressed with the quality of the phone case. I ordered for huawei p20 pro and it fits perfectly. It took a long time before it came in Romania but in the end i am very happy with the package.
Love it, true to photo and size
It's beautiful! Silicone is a little stiff, but it fits perfect on the phone
Perfect fit and good silicone
Toooop
It's just as it looks in the photo, very good quality and also took 2 weeks to arrive
I arrive in about a month is as the image shows
Chic cover, tight, beautiful, on my p30pro sat just perfect! The parcel reached only 2 weeks! Parallel ordered a film and glass for the phone, I do not know how, but sent everything in one parcel, although the glasses from other stores ordered and this innovation was pleasant!
Super well packaged, bring a plastic so it doesn't slow down until you release it, the shipment was fast.
Is gorgeous. Thank you very much. Recommend this store. Case dotarło within 3 weeks.
Very nice Hull Shiny and glitter Fits perfectly with huawei P30 lite I recommend
It's identical to the photo, the quality is very good and it looks perfect on my cell phone
Product equal to description, very compliant with purchase. It came very well packed
good quality fast delivery recommend
Loved is beautiful. Coronovirus took a little with the situation but arrived.
Good quality, excatly what I odered from the store. Thank you! :)
All right. All right. It's a flexible housing, arrived in a month in Chile, worked for the Huawei P30 lite. Colors are bright, not Matte
They are beautiful, soft of very good quality, surprised by the price, my phone looks beautiful
My cases are very beautiful. Accurate description. Seller ships fast problem is our parcels get stuck at Johannesburg customs otherwise the shipping was fast. Will definitely order again.
Exactly as described, super beautiful mobile phone, they even well will buy more
Excellent, I stay super on my phone, it takes longer to arrive than the time pointed out
The cover is satisfied in full, the color is like in the picture, just a miracle. Bright and shimmering. All holes match. I advise the goods and the store. The parcel came quickly in two weeks
Too Beautiful! Beautiful I recommend so much❤️
Very nice case. Fast shipping, happened in 2 weeks. Recommend!
Packed good. Match the phone size. Do not have any odor. Looks as described. Came to Bulgaria for little more than 2 months. Recomend.
Excellent cover. Exactly as in the picture. Thin, pleasant to the touch. Of the minuses-very long went and did not track.
Very beautiful and good quality. Definitely recommend!
Very nice and good material, I arrive in just time
Exactly as the picture. Fast shipping. Recommend