SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much. everything is intact. very cool cover. I recommend. thank you.
Parfais
Really good quality. It arrived sooner than I expected.
It's beautiful, it has a very strong smell of silicone and it's a little tight but it looks very nice anyway. Plus the shipment was very fast arrived in less than two weeks even arrived before other orders I had made before.
Just as described don’t think the sparkles are sparkling don’t thing dat it’s givingggggg it’s not ok it only shines when ders light and sun when ders sun thoooo ooooo it be hitting for the price very good just as described so can’t complain I’m gonna put the flash and no flash picture for you to see the difference
preciosa
Excellent quality Perfect
Super product, place order already Road once. Very I like with lid is attached and not void. When other always gubiłam :)
As in the picture
Это просто чудо чудное, диво дивное! Стразики Приклеены очень хорошо, переливается волшебно! Очень приятные! Глаз радует! Настроение поднимает! Рекомендую на 1000000% . Пришли в Киев за 2 недели!
I’m very happy with my order! Very fast delivery and excellent quality!
I charm super nice and the order arrived super fast
I went to put the case on my AirPods and it wasn't coming in. I tried to put her under pressure and neither. Besides the shiny ones are of poor quality, the glue is not dry at all, it's like silicone and therefore the shiny ones move.
Fabulous quality! So pretty and well made. Totally recommend!
It came very fast and it's good quality
Awesome cover, all shimmering, fast delivery
amazing order again soon
Very bright!
Very beautiful, but the smell is so-so :)
In places, the rhinestones are unglued, they are on some substrate, they pressed it like glued, but how long it will last it is not clear, otherwise it looks pretty like like like
Excellent!
I love it
Top
Super cool!!
Jaimetroooooooooop
The case is happy, but the shiny part slightly peeled off, well glued back. I hope it will be a long time to serve.
Diamonds peel off store didn’t want to refund money.
pretty .
Never received and impossible to open a dispute the store does not want to refund me I advise you this seller!
Pretty cases never last. Its basically a clear case wit rhinestone stickers on the outside so if you like to keep your airpods in your purse or pockets, I’d suggest getting a more durable case bc the rhinestone sticker will start to come off.
same as above
I really like it. But the diamonds are not really stocked on some areas but over all it is very effective
Very cool case
Really good for the price. I recommend
Cool. but don't closes
Perfect, long shipping
Super!!
Chic cover! The only jamb-a little uneven opens, but not critical. In principle, I was pleased, especially pleased with the carabiner. INST: yrangeldust
Exactly like the picture!!
Lndisima and fits perfection
Very thin cap.
Towar super.
Nice quality of the product
This is the Camelot
these babies are beautiful
its smell very bad, like a glue.. so i really cant use it
Thank you very much
Looks like the description + arrived quickly
Took 8 weeks to get to Ireland Fits case beautifully. Great value. Super happy.
Very nice