SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The polera is of good quality, cotton. It's soft and very comfortable. In my case I should have asked for a size less, but I'll still wear it, since she's very pretty. The print I thought would be screen printing, however it's a kind of printed vinyl, that you can't see much in plain sight. I hope you resist your first wash. There was No communication with the store as it was not necessary and the order arrived in about 2 weeks and something.
Perfecta
It came quickly, the size approached, the picture is quite a glue ((
good quality fast delivery thank you
corresponde a un L normal, es grande, se ve de buena calidad.
perfect quality thank you so much
Size and quality correspond. The store is good.
T-shirt is super. HB 100%
Perfect. Good quality.
The order is very satisfied. T-shirt made of 100% cotton, corresponds to the picture. The quality is good, the print is clear. The size approached perfectly. Thanks to the store and 5 stars.⭐⭐⭐⭐⭐
Undershirt very cool, comfortable to hold. Fast delivery, recommended!
Normal T-shirt, I order from this store is not the first time, the changing grid corresponds. In general, everything is cool, once I bought a T-shirt for 39₽ in this store, at a wrong price, now a regular customer, the seller by the way then sent everything, but I did not regret, ordered 1 pc.
Neat good quality shirt
Strong material. Fast shipping.
Very nice quality material. Nice feel cotton. Size S European. Very nice print vivid colors
Goods consistent with the description. Quality good.
The shirt is extremely comfortable and soft. I absolutely love it.
I really liked it
Very pretty. Right size. Too bad the picture both plastic and non-woven fabric printed
Excellent, just what I need. Everything perfect. Fast delivery. Good quality. Thank you.
Very satisfied, very good value, fast dispatch, it's the second purchase I make to them, and I'll keep buying from them.
I love it, order size XL, I'm L
Nice, but it's not the ordered T-shirt
Paid 12/09/20, the store sent 14/09 and 26/09/20 I received my order. It was packed in a postal bag and inside in a package. Size M perfectly approached the parameters 92-68-92 and height 170 cm, the T-shirt is long. The quality is excellent, 100% cotton, the picture is not painted, but a sticker. The purchase is very satisfied. P.S. did not communicate with the seller, track was tracked throughout the way. In Ukraine delivered new mail.
Póló szuper, Post gyors, kiváló üzlet!
good! Thank you !!!
It's beautiful. I already have it.
Quick, 12 days to Granada, Spain. Very pretty, as in the description, I'll buy this salesman back.
Not a bad T-shirt. Feels really Cotton. The picture is clear, without cracks. I will wear it with pleasure.
Nice! XL is like european XL/42. Fast delivery.
The T-shirt is good, not cotton, of course, but made of soft material pleasant to the body. At its 46 (93-70) take S, sat perfectly. Delivery is fast, in Krasnodar there were three weeks. I will order in this store more.
The order is executed quickly, the quality is super, I recommend
Very beautiful T-shirt! Quality is good. Thank you!
Super
Отличная футболка 100% хлопок! Заказывала себе и мужу с одинаковым рисунком - круто! Уже не первая покупка в этом магазине- всё очень нравится! Возможно будем ещё заказывать, если что-то интересное появится. Мужская на российский размер 54-56 подошла
la talla es muy grande ,la camiseta está muy bien
Nice and smooth cotton. Size ok. Recommended.
товар не пришел, но деньги вернули
Molto bella, stampa perfetta, consiglio di acquistare la propria taglia abbituale. Venditore consigliato
Very good and quality item. Many thanks for quick shipping and firstclass service.
real cotton but the photo has a bad transfer tho - will peel off fast
Everything is good! Thank you
As beautiful as in picture!
cool
Футболку получила примерно через месяц, на мой взгляд, тонковата для такой стоимости, думала будет плотнее трикотаж.
Margaret satisfied baardzo highly recommended. Pure Cotton
Oh I laughed, dear stores: Where are the games of the pristos?