SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thekittenpark.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it
A little small I took M 175cm 92/67/95
This was pretty af but it’s a lil but see through but it’s manageable!
Is very good
Corresponds enough to the description on the other hand it is very transparent (especially that these sweater are supposed to be used without a bra)...
Same color in photo and real. Pretty cool material! Comfortable to wear
It's beautiful, the fabric is like very soft pabilo and it doesn't transcend
Excellent jacket, came quickly ~ weeks for two, exactly the same as in the photo, do not be afraid, you order, especially for such a ridiculous price, definitely worth your money)
I ordered 11.12, today I already have 28.12, very cool, that is, according to the description exactly what, then it came, take with if you have an average figure. Og 85, OT 70, the sleeve is slightly long, but according to the reviews I knew it, the seams are even
Amo
Pas mal
Spectacular, but the fabric is thin, on the parameters 86-66-90 m is ideal
He arrived in less than a month. It's transparent. The fabric is not bad. According to the purchase for the price you have.
Really lovely material, not see through at all and quite warm, great for the price!
I loved it. It's very nice and the fabric is fine. It is also adjustable. I recommend 100%.
For such a sum just wow
Top complies with the description, nothing to say perfect
Same as in the photo
Prefect top
Nice material
She's very pretty just like the picture, only it comes a little wide from the sleeves but still looks pretty
Very good
The blouse is beautiful, but there is one but!!! The neck is not processed, and when dressing, the seams on the shoulders will spread into two accounts. It is necessary to carry something in the atelier, to think of something with otdeka, otherwise it will be just disposable!
material has stretch it look kinda confusing to put on tho but i’m gonna try to put it on. i don’t know what the fabric it’s like spandex material
Top excellent, buy in a different color
Very nice, just like in the picture
super cute!! deffo polyester and thin (nips will show!) and quite cropped! i got a L for size 12 top. Came 2 weeks early
Chic jacket, approached the size, as in the photo. Corresponds to 100% as in the description. For such a price just incomparable! I do not want to post a photo, but you can order not to be afraid. The only hand is a little long, but nothing falls well.
Bmuy bien
Perfect
Size-good top-chic words-not
The finishes are not terrible but the fabric is nice
Love it very stretchy material I’m usually a size medium
Delivery is fast, somewhere a couple of weeks to Moscow. Very cool topic for such money! It looks very cool!! The only transparent, the nipples are visible, but not scary. Sits also well, straight as it should. Recommend. The size also approached, not malomerka.
Meeega pretty but could be a little less (normally stretcher XS)
Super
Very good product for the price the material is light but the collar is not worked
Top nothing to say size very well
A little transparent but very beautiful
A good top, I liked everything, the size approached. But here of course it is better to wear with a bra invisible, for another girl who has a breast more than 0-1 (I have 2) looks vulgar
Parfait
Top transparent so damage but very pretty, elastane material
I love it.
top
Product received quickly, but very light material
Perfect size, not transparent
Cuteee
Sleeves for me are wide, not tight, and so steep) the gate is not processed yet
I like it.
Excellent top for this price! I came pretty fast. The seams are neat, the threads do not stick out, there is no smell, the fabric is pleasant. Not small