SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent
Great as on the site
Product was as described
The color is brighter than in the photo and it is performed inneatly-inside it is better done than outside. In a decent place not to wear already. And the package was not sealed. The feeling that someone returned and sent me.
Good Seller
I delay a little. I'm in good shape. Good details. Good product.
After 3 months and did not receive the goods, so opened the dispute (the period of protection the store did not extend, this time I did not recall).
All OK watches as in the photo, work.
Fast shipping, good material and responsive store!
Were less than in the photo
One of the ropes is shorter than in the photo and is so good
I'm so happy about this watch.
Bonito
B1 recus. Jolis produit
Justify completely their price
fast shiping and verry nice watch
I never get there
Poor quality
Excelente
The goods are satisfied. For their price they are just space. Come with batteries. I'm happy.
normal llego rqpido
All good
Watch identical as the picture. Odpadło clasp but will give out fix General recommend good price and cool product. For large plus mega fast shipping!
Never came.
The clock is good, cute, working.
good
Green is brighter than on photo
In the photo, the store looks better and better, in reality, so-so... you can wear, but I'm not sure that they will last a long time, although the strap is like strong... the clock already worked when it opened
Light and practical
b
Delivery 9 weeks good product
Very beautiful
not bad
Good
bettery dead. but good for payment
NOT SIMILAR
Sent the wrong color
Exellent quality, thanks! Recommend the store!
tout thanks
Looks like the picture, but this one doesn't work.
Good quality
The watch arrived broken due to poor packaging. The store refused to make a partial refund, thankfully AliExpress stepped in and judged in our favour for that reasonable refund.
bettery dead. but order received. its been 2 months to received.
A good watch, though long went.
it was well described
As for pictures, the quality is not a bomb, but for such a price is perfect
not expected level but good for payment
please show the back of the watches and categorized the size of watches because size didn't match for me.
thank you