SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
![[NORTHWOOD] New High Quality Winter Cap PU Leather Baseball Cap Men Snapback Hat Casquette Gorras Para Hombre Mens Trucker Cap](https://thekittenpark.com/wp-content/uploads/2020/12/5324-d6927d.jpeg?1000 "[NORTHWOOD] New High Quality Winter Cap PU Leather Baseball Cap Men Snapback Hat Casquette Gorras Para Hombre Mens Trucker Cap")
Stray quality
Exactly as described; real value for the money; looks very stylish; transportation and delivery were great
Very quickly realized. perfectly packed. all as in the description. The size approached. thank you.
Excellent raw material, excellent work, excellent packaging and very fast delivery
I liked it very much: both the quality is excellent and the packaging is quality. I ordered from another store (was more expensive), but because of the packaging, the goods came deformed. And this seller is in perfect condition
Everything is super!!! Delivery fast quality super. I recommend!!!
Integer Everything matches
Bien reçu merci.
Gavau per 19 dienų. kokybė Labai Gera
Brilliant quality product, value for money, thank you.
The way it looks in the pictures. Even prettier.
Oooochen cool
Good one but bad shipping it’s almost damaged
Quality is excellent
The quality is excellent, and it comes super protected so you don't lose shape in transport, super happy, the closure is metal
A good cap for your money. The quality is very decent, given the synthetic material (polyurethane). To Turkish caps, of course, does not reach, but for everyday trips on business-the most it! Inside everything is sewn neatly, the thread does not stick out anywhere
The store is good, packed and sent quickly, everything is fine, no questions.
It's a killing better shopping of all
1,5 months waited until Yakutia. A good baseball cap, qualitatively sewn, I do not know about the skin or not. The Chinese learned how to fake well. It's not winter, it's spring and autumn. You can take, I advise the store.
Perfect and fast, looks good quality
Very fast delivery.
Quality OK, fast delivery - 1 month!
Good quality, good fit!
ok
Looks good, is a gift. Neatly packed.
Hi very good products and quality I like to buy with Aliexpress because they are reliable and their shipping takes nothing long and make your purchase my greeting thank you
16 days in Kiev is just a rocket. The quality is excellent. Thank you store. Suitable for 56 57 ..
It's all here. The goods are excellent. Thank you!!
Thank you thank you thank you. The product is very good. I recommend it to everyone. I received the product quickly.
All right, shipping has been very normal, acceptable, the cap as the images indicate, I am satisfied with the purchase the size well and all good, the communication with the store has been good
I am very satisfied, the caps look very good. Thanks to the store
really glad to receive my order,
Packed in an air bubble, the cap is not made of leather, but worthy of leatherette without any foreign smell, I recommend. Its price justifies
Thank store for the quick response and send the shipment and the hat as stated in the advertisement Thanks again.
ok
Better than I thought and transport came soon
The order came to the CFO quickly enough. On quality, what is in fact different from the photo in the store (well, it's clear, still not genuine leather, but leatherette). But in general, it will pull. I recommend the store and the store.
The cap is excellent, I recommend to buy
Ok
For autumn is good
Parfait.
Exactly like in the picture. I don't think it's real skin, but I'm satisfied it's very pretty.
very nice, highly quality leather hat!
Very good and it came to me quickly.
Very well packaged in a plastic balloon, I thought it would come wrinkled, but no, impeccable, very beautiful!
Amazing quality very good quality 100
Thank you. Cool cap. color Super. fast delivery.
Superb article !!! Protection packing at the top !! Thank you
Everything is fine. Got there in two weeks
All right