SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it, I highly recommend it
Felicissima, arrived in just 2 weeks!❤️
Don't work. I do not see Hearts (I did not communicate with the store.
It took about 15 days to arrive and for the price they are great.
Works just Super!!!!! Very suggest I did not communicate with the store. Everything came very quickly!
It works.
Frankly not disappointed at all, really works! I recommend, it's super pretty!
ОНИ ВАУ
Pack has come quickly and everything works as should
מושלםם
ok quality definitely not the real thing, they work but they're very hard to see out if cause of all the dots.ordered Dec 120th store said latest arrival Jan 24 it got here January 13
so cool and arrived really fast
Cool
Worked perfectly outdoors at night, however indoors the heart wasnt that bright. Came in a month.
lovely stuff
Glasses are cool, they certainly are not super in them, but I still really like it
Good product
If you want to take glasses with the effect of the heart, do not take these glasses, they are ordinary
All right, arrived quickly
perfect
Baldege
they’re really cool and are exactly as described- although they’re a little small for my face. also shipped really quick.
классный очки
came v quick for ali express - they’re so cute. cant be used for every day wear as they’re kind of blurry but they work to make things into hearts
Same as the picture, it serves, very cute, they arrived very fast
very accurate to picture, and quick delivery
perfect thank you
Didn’t work, still like glasses tho
As expected
Very fast delivery RECOMMEND
Przyszlo very fast
Very cute
Love them for parties. Amazing drunk or on other substances ;)
good
WONDERFUL
They look great!
Cant wait to bring these on a night out in the city they work like a charm
Good quality
They arrived in exelent state and before the estimated date
Cumple con lo que dice, muy buena calidad
thanks
Arrive earlier than expected, as in the photo works very well!
Très original :)
love it
Funcionan en la oscuridad con luces
super
Livré en bonne état et donne en bien meilleur résultat que sur la photo
Very good, received in 2 weeks
Very beautiful and in my city, were about 15 days, loved
Great fun gifts fro seeing lights at Xmas