SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product came in time. but the quality of the goods is shitty. one rivet is not present. the threads stick out in different directions.
всё ок
perfecto, muy caliente y comodo
Recommend store
It came quickly, thanks to the store, everything was tracked. Quality is good, looks, I advise the seller! Very pleased.
Good and useful hat that warms very well. Recommend and it’s a fair price for what one gets.
The mask came without a button on one side.
good
It all came out very ben thank you!
Shabka just fire and came quickly producer recommend
Nice hat. For such a price-just super. Delivery to Moscow several weeks.
So-So hat. It is not blown by a very strong wind. If fastened "took" it looks very wide. In the frost to-5 without wind can and will go. She smelled very bad. I had to air it on the balcony. I did not communicate with the store. I came quickly.
Super warm, but the mask does not match and the buttons are buggy.
За эти деньги лучше и не могло быть. Упаковано было только в транспортировочный пакет. Носить можно.
Hat itself, only rivets are weak, but in general, I recommend the goods and the store-I liked my son, I'm happy as an elephant :) for this money is normal
All good. Materiak seems good, will try pretty soon.
la mascarilla es algo incómoda, y mi cabeza no es grande y está muy apretada por la gorra .
Asked the store to send the hat faster, as I leave for the watch. So she came earlier for two weeks!!! Hat fire. I will test her in the north at minus 50. Later I will add a review. Minus 15 with the wind keeps on Hurray.
The hat is warm, the size is just right, sewing neat and sound. In general, as in the picture. The hat reached Peter in two weeks, I want to order another hat, only another model.
For fishing will go, I would not go down the street in this. Fastened mask sewn Krivo
Thank you store recommend
Super thanks very warm, comfortable, all as described, right-hand long went
Lidz Latvijai 76 Dienas. Cepure varēja būt lielāka. Nu Kad Jau vienreiz ražotājs sapratīs, Ka Eiropā dzīvo Liela auguma cilvēki? Tad viņu tirdzniecība pacelsies augstākā līmenī. Cepure kā uz photograph, tikai nags salocīts, Jo iepakots parastā necaurspīdīgā, plānā plastmasa maisiņā, cerams iztaisnosies. Vīles šķības, bet Nu kopā turas. Priekš makšķerēšanas noderēs.
Good warm hat it will keep me warm this winter. I bought it becouse it offer good ear and face protection when drivinga a bike and it works great.
The hat so it seems that it is necessary, I'll write how it is worn, I recommend the store Thank you very much, just in time!
Good product
Very successful hat for men. The material does not get wet but breathes. Sewn neatly. The model sits perfectly on the head. Three options how to wear. Muzzle on the buttons for special occasions. Can be worn in your pocket. Fur looks like natural. The hat was worn at a temperature of minus 12. It's not cold. Ties on Velcro that is very convenient!
To the store Thank you very much. delivered quickly. the goods are satisfied
good very
good
Same as in the description
I really liked the hat. Insulated .. very convenient for trips in public transport. Especially in conditions imposed by maniacs-schizophrenics-fascists from manure.
The hat came quickly. Took for fishing in winter, I think it will be comfortable. The store is rekamenduyu.
Great product, it is super hot thanks to the lining it brings. Tapabocas is a complement that makes it even more attractive even though I don't use it.
As above... Great cap perfect for mrozy + face mask odpinana
It came safe and sound. Recommend.!!!
Accordingly, the price is quality, keep in mind. Even complain not sogu :))) appearance is not so brutal and matte, as in the photo, looks cheap)
Buttons are badly fastened do not work. To whom it is important to pay attention.
I thought it would be warmer. Thin, artificial fur only on the ears. In the frost will not pull
CAP compatible with description, fur wewnatrz for for nausznikach. I am satisfied with the product. Przesylka prawidlowo packaged, delivery within. Recommend salesman
Delivery is almost a month in the combined parcel. Description corresponds. I'll order more. Recommend.
Products conform to the description fast delivery I recommend this store
Perfect. Exactly what I want. Nice and warm.
The hat is thin, neither as in the photo. The mask climbs on the eyes when walking and the edges stick out like a parachute. There is not enough for another rivet at the bottom to adjust the mask.
Exactly, very cool.
шапка огонь!!! на велосипеде +1 скорость 40 км в час очень комфортно!!! шла долго. но шапка хорошая!!!
Everything is cool!
Corresponds to the description, walk around the city of course will not go, but for fishing just right, the size of a straight butt for a head 58 size, just would not sit down down after I will check the quality during use on winter fishing, I did not communicate with the store, there was no need!!
Quality is good, corresponds to the description. Seller 5 * * * * *! Good luck and prosperity.
In the photo, look better than in fact. A little bit more, maybe I'll give someone