SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The color is not the one that it shows on the pic.
Small af
Il est chouette bonne taille, un bémol la matière plus proche du neoprene que du sweat mais agréable quand même
Обалденная толстовка. Свободная, мягкая и не очень толстая.
резинки на рукавах в цвет толстовки не попали
Plus léger que je le pensais.Mais il est bien.
Tien bien chaud
it still looks nice
Excellent quality of the poleron. Just as it appears in the photo I love it.
Quality as always is the most important, thank you so much
the logo has plastic feel and looks really shiny, two different shades of colour on the actual hoodie, don’t buy
худи не совсем такого качества, каким бы хотелось(( да и выглядит не совсем такой же формы, как на фото
It wasn’t oversized
The vinyl looks cheap unfortunately and is a different color than pictured :(
The goods do not correspond to the dimensional ruler. Download size s-came a sweatshirt for an adult man. The sticker,, hard rock, terribly creaks like a glue, all crumpled.
Sweatshirt free, ordered size 1L, height 164, weight 163, bust 86. Sleeves fit, just before the brush. The length is just below the pelvis. In general, what you need. The material is soft, similar to fleece, but not so soft to the touch) glossy sticker. I'm happy with the purchase. Thank you.
Наклейка-рисунок очень некачественный и слазиет
too bad it's so synthetic....
So cool
Super thx
I like it so much
Cool
It's beautiful. Like it ！！thanks store
The sweatshirt is comfortable, soft, beautiful.
The hoodie is very cool, to the body is very pleasant, I recommend
Good quality, consistent size, fast and neat shipping
Good. Very warm
uality is good. The size on the shoulders, the sleeves correspond to the description. in general it is happy. The color and appearance fully matches the photo. The picture on the sweatshirt is sticker
A good sweatshirt,on the cut wide and free.
The hoodie is beautiful, The quality is very soft, does not blown by the wind.
Cool, very warm and pleasant to the touch. she still really liked me
Mal materrial
Drops slightly small.
Dotarła after 6 weeks. Size XXL fit for 170cm height and size 40. Quality good.
The hoodie is very cool, but the picture is like a glue (((to the body is very pleasant, synthetics are felt, but how there is no such discomfort))) I recommend
A good sweatshirt, in the MSK came for a month) on the cut wide and free, but short, on the growth of 170 on the sleeves fit well. Print sticker
Perfect!! Take a size above to have a slightly oversize effect
Good, very warm, but after the first wash in the machine with drying on high turns, the pattern began to spoil a little, I will wash on my hands
cool
super thank you
I ordered XL. I wanted an oversize, all things, but it turned out to be in size. I wish it was a little longer than that. The smell seems to be no, it was not very long