SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent skin quality. Recommend product and store
Hello. i liked gloves. Delivery fast. I recommend this store
In appearance, not as warm as it seems
Good quality. Very recommended. Also fast delivery. Thanx.....
Thank you very much! Gloves are cool, but thin in the frost more than 2-3 degrees will not pull! And so done perfectly without claims. Recommend +++++
Delivery to Vladivostok 40 days the quality is visually good, only some thin, I will test the feedback
The product corresponds to the description. Quality is good. The size approached. Thank you for your work.
Very good pairs of gloves very good quality wool inside that really keeps your hands warm very pleasant to wear really happy.
Very nice. Fine leather. Very satisfied
Only in 17 days shipping to Poland. gloves very nice according to the description. very dziekuje. recommend salesman.
Leather. Recommend.
Nice gloves. The skin is smooth. The sensor reacts. Size in the butt, I hope to carry. Recommend
Quality good sat on hand well
Correspond to the description. Fast shipping.
Gloves are good, but the fingers on the gloves are long, my fingers are short) look not very
Excellent gloves, very similar to natural skin, most likely it is. On the palm circumference 22 cm fit size XL. L will be small. Without problems, you can work with touch screens. Unambiguous recommendation to purchase
Excellent gloves, slightly small, but stretch
Norms.
I liked it. They sat down well, soft, they did not tighten the delivery...
Chic gloves, delivery DPD, quickly and reliably, I order not the first time in this store, store Thank you so much
Good qulity
Normal gloves. Slightly too big. It was necessary to take on size. I read reviews that malomerki, But Dado was to take on the size
Touchscreen works
Fast delivery all excellent size approached
high quality arrived in 10 days recommended to buy from this store
Recommend
Gloves are excellent. Natural leather.
To the quality and appearance of the gloves no complaints, but the size of the length of the hand 24 ordered XL were not enough in the fingers and in general in length.
Cool gloves! The phone works.
Good gloves, delivery to Kiev 1 month. Size approached
Nice gloves. Fast shipping.
Perfect very nice glove nice quality
Ordered 12.11.20 to Bashkiria came 11.12.20 packed well store communication track tracked, size sat perfectly, quality good seams even smell no, insulated for the autumn most
Good value for money, fast delivery
Good and inexpensive gloves. Got there quickly.
The sleeves fit. Seriously, 3 insulation. All the finger on the sensor phone. They took a NYB rosemir, a bus number. Delivery shvidka. Sellers recommend
Cool gloves, fast delivery, size in size.
Thank you, everything fit well in size)
Gloves are very good, soft, the size matches! I am happy! Thank you store!
Super and very fast recommend
I received the parcel. Quality at the highest level. The goods are satisfied. Only for me they were not enough. I have the size of all gloves m and I ordered M. But this m is less than other manufacturers. Take this pine into account. When you order!
Quality fire, on the usual hand XL in the battery, to-5 think comfort
Gloves came quickly, the quality is normal, like leather.
Shipping for late long but product is recommended
Gloves of excellent quality. Delivery for 2 weeks in Moscow. Recommend 100 percent.
Very pleasant to the touch skin. Smells like genuine leather. Inside the lining is soft and warm. The size matches.
Pretty fast delivery, well packed. The quality is super, a little thin, not for winter, autumn-spring option.
Huippulaatua olevat nahkahanskat. Kokomitoitus pitää paikkansa. Toimitus VEI tupla-ajan luvatusta 29:stä päivästä Eli viipyi matkalla 2kk.
Nice gloves!
Very good gloves went three weeks to Surgut. The quality is excellent, I'm happy with everything I advise you to order.