SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
до дальнего Востока дошло относительно быстро.по размеру маловато.
Goods davolna, all size in size. thanks.
Ok
Good Underwear, excellent store
Asked the store, white color not put in the kit, any other color, ignored therefore evaluation 4. And so everything is fine.
Exelent product
Always bought Love
Good, quality like, the impression at first glance-good, further visible will be in wear.
Colors are super bright! Cool panties for every day.
The goods are cool!!!
All excellent size approached color do not change
Corresponds to the description. Quality is good. Shipping fast. The store is excellent! I recommend
Recommend. The quality is excellent. Ordered a second time
All right, they're on time, they're like in the picture.
Received in short time, as in the picture, satisfied
Item not received
Came two same colors, so in general liked the underwear, the store recommend
Nice and comfortable, perfect shipping
The order in the Rostov region went for 3 weeks. corresponds to the description! on my 48-50 came XL! thank you store! comfortable and quality!
5 pieces, for 379 rubles. very profitable! The quality is good, the seams are smooth, no smell. I recommend.
Funny ones! The fabric is good!!! Thank you store, I will order more!!!
The thongs are cool, the wife liked it. Seller recommend, sends quickly.
Good quality, the size took XL on the hip 100 cm. Came perfect! Very happy! Seller Thank you❤️ Took two sets of these and still simple not thongs!
Wonderful panties for the summer. Very nice to the body, looks like cotton. Delivery on time the quality is remarkable. Size XL on our 48-50 per time. Thank you.
The quality is just super!!! I'll order another one!
Thank you very much
Quality like
Cute thongs. Very nice quality and soft. They are comfortable tot wear.
Fast delivery wife is satisfied
Delivery about a month, on one of the piati stick out threads, on its Xs took the size m.
מהממם thank you very much
As always excellent quality.
In the purchase photo are 6 and they arrived only 5 missing the white color. My disappointed daughter kedo is the second time q passes
Quality leaves to be desired better... I think disposable...((
Super quality! Delivery 2 weeks to Mo. Recommend!!!
Beautiful. the goods came quickly