SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
You can call him a jacket because he's got nothing in his coat. A pincha on a stick.
Mild توقعته heavy
Not at all winter!!! Warm autumn is more accurate. Fabric and base and lining are good. Very small hood, looks funny, pockets are inconvenient under the breast. The purchase is unhappy, I wanted this jacket for a long time, but disappointed. I recommend the store, sent quickly delivery in time. But this thing is only in the garden to put on.
Warm shirt
Fast shipping, I liked the jacket light, sewn qualitatively.
Cool jacket, of course not winter, up to 0 degrees can walk
Скорее это пальто на теплую осень, но не для русской зимы
This is not a wintercoat, it’s not even a coat
didn't recieved it
It's a little thin.
Things got worse. Thinner fur. Last time they took was much better in quality.
Velice tenké
On height 163, weight 63, chest 98, waist 78, hips 98 L perfect! In + 5 for one T-shirt you will not wear, only with a jacket, then it will be warm. Thinner than I thought.
I really hope that this is a winter option, does not inspire confidence
Love it. I bought one size bigger because I want to use it as a dressing gown and it's great.
Delivery to Moscow is less than 2 weeks. Of course, it's not winter, but it's what I needed: for a cool summer. The size of the Russian 52 in the tritirochka, it was possible to take on a larger size. But you can wear it. "Lightning" works, threads do not stick out, there is no smell. The order is satisfied.
Thinner than it looks, but very nice, like in the picture
a little small but cute
Jacket is very cieńka, but I'm in it enamoured. ;)))
Thinner than I expected. But in general it is happy, in the autumn it is good to wear.
Expected more for this money
The goods are bad at all does not correspond to the claimed, some kind of wind-line bolonevaya
Very comfortable
Fast shipping but the coat is very thin.
Ordered in XS, I received it in S so slightly big for me but I keep it to wear it with big sweaters. In my opinion, it is an autumn jacket because not thick enough for Parisian winters but the model is pretty with beautiful colors.
Good product, but is not a winter coat, rather an indoor vest, very thin. Lais good quality and good finish, but not thick enough and warm for the outside
Really nice item!
It's very finite, it has no consistency, it's not a coat as it looks in the photo
Jacket too thin, I thought to buy a winter jacket, but it's just an interseason jacket
I expected the coat to be cotton. It's not, the material is synthetic and shiny. The description mentions spandex, I did not expect the outer layer to be Spandex. Some of the pictures show cotton.
The Coat is thinner than I expected but looks rather beautiful out
Very nice .. For heat, we do not know because not yet used.
bello
Coat is really not warm enough for winter. It is more a vest. FIT's right though.
Coat pictured looks thick, but is very thin, but very comfortable and warm. Like, and recommend.
For the price it's phenomenal. But by not being fitted the S is big
Jacket compatible with description, after arrangement store sent size S, is a little large but no tragedy. Jacket suitable for early autumn be spring.
i like it very much and it is a good size
I thought it was thicker, it comes super thin.
The coat is pretty thin, but called finished neatly.
Nice, warm. Good for autumn.
Coat cieniutki. Rather the for the transition. Keep warm definitely not ogrzeje winter. Shipment mega fast 7 days of order. Rozmiarowka OK. You need to stick table
Smaller than expected, very thin fabric, more a vest than a coat
It's more warm sweatshirt than jacket for winter don't suitable but as passthrough Super
It seems like a thick padded coat but unfortunately. Really sorry…!!
Good jacket
Size L when growth 167cm and Weight Approx 70kg even is light Luz sweater up can fit underneath leisurely. Uszyty OK for me more like sweatshirt not like the more not winter jacket. Still on the Jesien;) shipment mega fast. Recommend!
Trais size large, arms too wide, distant, ugly Fabric. :(
Jacket-jacket, thin and waterproof. Im happy
Very fast. Thank you.