SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
AWESOME CASE!!!
Nice
Fits perfectly on my XR. Not too thin or too fat. Great quality, would buy again.
Cover awesome delivery for a week
It looks very good quality, arrived in a few weeks. It looks tough and fits the iPhone 11 perfectly
This is amazing, the quality de colors everything, it is sooo gooood the phone case it is strong and it protect the phone very well.
I got the fricking case now along with the other item/product that i bought from another store! Thank you so much!
Excellent product and quality, as seen in the photos, arrived very fast
The product came in a protective bag, inside the cover was inserted a protective layer. Everything is fine, I recommend the store!
Hood very beautiful like the photo, arrived super fast
It came. All norms
Nice case
Wonderful by nature
Just as it looks in the very pretty pictures
The cover is very satisfied. Pleasant to the touch, durable and qualitatively printed inscriptions on the back. The parcel came quite quickly to Kiev, in about a week and a half. Thank you store!
All perfect, fast shipping and good quality I recommend 100%
Quality is awesome
Quality, everything came up. Delivery of the Week 2. I advise!
For the price it’s actually well made. Good material and it is matte. Definitely worth it!
Super
I had to sand the lining edge so I wouldn't hurt my ear
Conforms to
Yeah!!
Good quality. Very nice fit super recommend
All is well
I wasn't totally fit
The case is of the highest quality! Delivered much faster than I expected! Happy with the update!
The goods came in good condition. Thank you, the store, for the work done.
The cover is very cool and quality, the buttons are made generally amazing, very comfortable))) definitely recommend. But the delivery is not the fastest.
The goods arrived quickly, style and quality just gorgeous!
The cover for quality and price is impressive not only for material quality but for touch it is very soft and comfortable to grip I highly recommend and changes the look to your mobile
Cool cover! Quality material, sits like a glove. In a place where the camera is convex, which protects the camera from scratches. Very satisfied!
It came very fast and it's very nice
Excellent case, the quality is good, thank you to the store)
The cover is excellent! In the hand it is very nice to hold, the quality is at the highest level, the pattern is well printed. The only nuance, the camera has several inaccuracy, but they do not interfere in any way
Excellent case, I recommend.
Very beautiful I liked the shape and design
Soddisfattissimo, excellent quality!!!
Totally like in the happy photo
The cover is cool, I order from this store 2 times, pleasant to the touch and beautiful. With the seller did not communicate, sent quickly, it was about a month.
Excellent and tidy shape
Quality pleased, delivery fast, to the touch, too, nice
The cover lies pleasantly in the hand. The location of the buttons fully matches, pressed easily and accurately. The cover pushes outside the screen, which is convenient and reliable, the screen will not be scratched, when you put the screen in the bottom
There are scuffs
Чехол супер.
Love it. High quality