SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received it today as expected.
Delivery about 2 weeks. The quality is excellent, you look fire. Recommend!
Frankly too cute nothing to complain about this Hull
A beautiful cover)) it is convenient to put on the table to watch the video, a carabiner for fastening the worker. I liked everything, thank you!!
Excellent! Really pretty and good quality. It arrived quite fast.
Very cool cheholchik, nice to hold in your hand. I'm delighted))
Описание точное. Мне нравиться. Как всегда до Ульяновска чехол шёл месяц. Быстрее не получается.
Well received the phone case too beautiful beautiful Thank you stores
Very good quality . It match perfect for the phone. I love it.
My neighbor asked me to place the order to her because she had never bought on AliExpress, so I did it and it was lovely with her case for her iPhone XR. It has arrived super fast and very well packed
Love my case and fast delivery.
Camera protective film because of the phone case the flirtatious in calories oh you spent four. Protective film part perforated Surface RT Saya, wrong bought. Still case is prettier server for quality won't know. Recommend
Very nice Hull really!
He fits nicely to the i-phone 8. Lovely handle and you can it also another somewhere to fasten to click. I am very satisfied with it.
Perfecto!! Me envanto
Beautiful as in the picture
Очень довольна чехлом! Спасибо!
Cool I like advise
Чехол шикарный, качество супер! Доставка заняла около 2-х недель. Купила его с купоном обошёлся в 350₽ Спасибо продавцу за качество!
Exactly as in the picture I love
Same as photo very happy with purchase
Fast delivery, the case is very good quality, thank you very much!!!
Parfait
Пришёл быстро, мне очень понравился. Все целое, пришёл в плёнке. Спасибо продавцу!
Wonderful Hood, loved lindaaaa!
so cute n fast delivery
Perfect. 100% recommended
Genial
Excellent case, the quality is super, everything is like from the picture, came in about 15 days to Estonia.
Beautiful as it appears in the image I am happy
Produsul este exact ca și in imagine; doar ca este foarte alunecoasa husa, iar inelul de sus mi-a venit foarte zgâriat deși ambalajul a fost intact. A fost livrat după exact 3 luni.
Nice cover, only mickey has some scratch
Hermoso
Very nice. I love it.! And I'm fast.
The product is very good. Ygusk q in the photo. I recommend it. Very good quality. The shipment was very fast.
Just like it's in the picture. Excellent product and arrived before time agreed thank you very much
The cover is very beautiful and pleasant to touch! Came in 1,5 weeks! I will order more)
It's the perfect case because the strap that brings back is not only good for affirming the cell phone when we have it in our hand, but it also serves as a pedestal to support it on the table when we want to see a series or film for example, the housing has excellent quality is 10/10
Hi I am very satisfied with this product, it has been such your description, I loved to recommend it is very cool and it looks fine and elegant. Very good Material and its drawings as in the picture
Beautiful and super fast
Free shipping! Super Gotin Kalf!!!!
Very cool cover, came in two weeks, completely coincides with the description!!!
Delivery, quality, everything is super. Recommend
Very nice!
excelente
Linda
I arrive before time in plastic this pretty
fantastic case ...very good. quality ...I recommend
Magnifique J'adore
Divina!!