SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Заказ прибыл в Москву за 8 дней. Тренч хороший.
Very cool trance. The fabric is dense enough, in the composition there is cotton. I ordered the size L on the recommendations of bloggers and did not lose. My height is 158, parameters 88-66-94. I sat down perfectly. Sleeves in place. If I ordered M, I think I would be disappointed. The parcel was sent the day after the order. To Kiev, the parcel was about 2 weeks. Of the shortcomings-I do not like a very long belt. But it's not critical at all. Recommend.
The trench was delivered 2 weeks before Tatarstan, for height 158 and weight 47 ordered M, so that you can wear a warm sweater, and came up perfectly. The fabric is soft and dense enough. But you need to steam well. the length is perfect, a beautiful sleeve, the threads do not stick out, there is no smell. To buy recommend
On the parameters 158 height 88 66 89, shoulders 37 came up size M, sat well, not in the butt and not too overweight. With a warm jacket can be worn. The fabric is not water repellent. It came quickly
Ocheeen is cool!
отличный плащ, хорошее качество, единственное сильно маломерит
The cloak is beautiful, spectacular, exactly what I was looking for. At its size M and height 172 cm took XL-except for the sleeves came up perfectly, moderately free, the length is a couple of cm below the knee. Sleeves are short, but with a turtleneck this can be compensated. Also, the line of the belt is just above and the pockets are felt too (not critical). The cloak is insanely attractive both with a belt (which can be wrapped twice), and in unbuttoned form. The fabric is pleasant, rustling, almost windproof. Sewn well, threads do not stick out, the seams are neat. Suitable for a cool summer and a warm autumn-while in + 16 ° C on a T-shirt is comfortable. Delivery in 2 weeks, sending fast. I recommend to buy. You'll feel Bogish in it. Photo Maybe attach later.
Beautiful, the price corresponds, in principle for the same you can buy and in the store, the size S ordered L, the sleeves when you raise the truth is short, but without raising hands hands
I'm a little short of arms.
Классный плащ, плотный, качественный .
The cloak is incredible. The maximum corresponds to the description, well stitched, the fabric is soft and pleasant, everything is done very qualitatively. The parcel came two weeks before Tula, the store put a nice rubber band as a gift. In addition, I contacted the seller because I first forgot to change the delivery address. The seller was as pleasant and polite as possible, we agreed on everything without any problems, I'm fully delighted
On the growth of 175 took L, unfortunately, the sleeves were still short. Trench is good enough quality, threads do not stick out, quite satisfied with the purchase
Ordered but xl but falls as a M
Very cool cloak. Height 172 59 kg below the knee sleeves came not short. I ordered my XL size for 44. And not lost, L would be in the hands of a small
Cool trench, the fabric is dense, looks super, and in the feast and in the world. But the sleeves are very short (I have a height of 160 cm), because of this is not very comfortable. It is not clear who is sewn on, as if on children.
Trench coat! Size L approached 82-61-93. Without a belt free, and Nim-nothing presses.
Threads, broke up on the seam sleeve, I would like sleeves for a couple of cm longer ..
Quality is good. Cotton, as stated. But I do not like the length. For me it is too long, although it is possible to get used to.
Pleasant fabric, in size guessed, sewn well, looks like in the photo
Восхитительный тренч. Тяжёлый, ткань плотная, держит форму, не мнется. Не продувает. Выглядит очень стильно. На рост 164 см, параметры 84-62-90 размер S сел отлично, длина до середины икры. Возможно кому то покажется короткими рукава, но меня устраивает. Лучшая покупка
Very high quality trench, sits perfectly, one-step corresponds to the description! Delivery to Moscow 2 weeks! Sizes match
Тренч летний, на свой российский размер 50 взяла xl оказалось маловато немножко, но можно исправить передвинуть пуговицы. Материал напоминает стрейч.
вернула, не подошло...мне было маловато в плане оверсайза (рост 173, обычно ношу размер S), по качеству - неплохое, но не прям огонь (выглядит чисто на свою сумму денег, не более)
Long sent. An excellent cloak, on a warm jacket, a free sweatshirt will get back to back, with thin things free. Please note that the sleeve is short, tightens up when the hands are bent. Therefore, it is suitable for low ones. Photos from the reviews correspond. Sewn well.
Trench coat is great! Pleasant on the body, high-quality, and the color is most suitable for me. The store put the rubber band as a gift. I'm very happy, buying one of the best!
I'm delighted! I ordered the size L for parameters 85-65-102, height 165. I sat perfectly and the fabric is pleasant. Lining only strongly electrified
At a height of 164 cm back to back, sleeves are short. Very long delivery to Kazakhstan.
Доставка до Екатеринбурга 2 недели. Тренч за такую цену отличного качества. Соответствует описанию. Ткань приятная на ощупь, мягкая. На мой рост 171 см и параметры 82-65-91 см тренч сидит идеально. У тренча очень длинный ремень, что можно обхватить на два раза.
The cloak arrived very quickly. Sewn neatly, symmetric. On the Russian 46-48 their XL butt! Sleeves are very beautiful, but short. The length below the knee is 8 cm. There is no smell from the fabric.
Very cool trench coat, the fabric is dense and pleasant. He went to Surgut in 17 days. My height is 160, size S
In general, the cloak is not bad, but for growth 176 short sleeves. On the size would be more, I think it would be directly very good.
Quality is good, style too. Sleeves for height 170 cm sleeves are short. Recommend
Trench came fast. Fabric is good, sewing with some
On parameters 83-71-98, shoulder width 40-43 cm and height 165 cm size M sat just. Movements do not constrain, but a tight sweater under the coat is no longer fit. The length of my height is 10 cm below the knee, under it heels are asked. The sleeve is short about 2 cm, if I raise my hands in front of me, then the sleeve is bullied 9 cm from the fold of the wrist. In principle, I expected this and will wear a sleeve 3/4, I like such a sock, the structure of the cuff allows. Cloth is dense, quality, lining is good. I'm happy.
The cloak as a whole is satisfactory, expected more, to be honest, but you can wear, there are not even seams and sticking threads, I thought it would be longer and larger,,. It could be longer on 3 cm, the buttons are sewn not exactly but the fabric is good, Does not blow and there is a lining. With the store did not communicate, delivery about 3 weeks.
A chic trench coat for its money, quite dense, there is a lining. On height 170, Ros. Size 42-44 took XL, sat beautifully (oversize), sleeves of normal length.
Potribno Brati on rosemer beer.
Отличный тренч! Очень понравился. Строчки ровные, никаких торчащих ниток. На параметры 89-73-98, рост 162 размер L , сел прям как раз. Я не люблю оверсайз. Думаю если бы даже взяла на размер больше, большой разницы не было бы. Так что если ваши параметры больше, то никак оверсайз не получится)) Рукава на мой рост в самый раз.
Small size on the OG 90. But the quality is good
Хороший тренч. Но если ваш рост выше 165 рукава будут короткие. Мой рост 165, обычно ношу размер S
Nice trench coat! Excellent quality of fabric and tailoring! Did not fit the size, the sleeves are short
The quality is excellent, the cloak is beautiful! But with the size did not guess, on my size M ordered L, and still narrow, I do not know how to be. Refund or lose weight.
Afigenic trench!! Everything is super, only the color is slightly darker than in the photo. In Kazan went 15 days, did not communicate with the store.
The coat is good, beautiful, quality, pleasant to the touch, at height 173 took the size XL, the sleeves are short, otherwise everything is fine)
Тренч просто классный!!! Влюбилась в него как только примерила. Классная ткань, отращивается легко и выглядит очень стильно! Всем советую покупать. В подарок продавец положил резинку для волос) Единственный минут это строчки... и торчащие нитки. Однозначно надо покупать и носить с удовольствием! Брала размер самый маленький. Ношу обычно 40-42. Рукава немного коротковаты, но меня не смущает. До Петербурга посылка шла 1,5 недели. Очень быстро, трек отслуживался.
My best Ali Express order
At 167 height and weight 52 kg wear s usually European, took L, because I wanted an oversize light P, in the end: the product to me "back to back" and length "(unlike stated in Table 116, and naturally belt loops above the waist line (can be changed) ). The seams are quite even, but not without errors. The fabric is dense enough. I chose a cloak for a long time and this one seemed better than the rest, although again I would not buy it even for 10 €.
A cool trench coat, slightly creatively sewn buttons, but does not throw into the eyes. Excellent! On her s took S
If your height is 165, and want back-to-back take L, if you want an oversize better XL my data: OG 86 from70 about 100
Cool trench coat but the sleeves are short size s took on the Russian 40 and it is straight back to back