SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The coat is super quality, the gray color casts slightly in the eggplant, the sleeves on the height of 172 of excellent length, I wear the size s-a beautiful oversize, as I wanted. The length to the middle of the calf is approximately. I thought to change the buttons, but I do not want it yet, I like it like this. Recommend!❤For 2500 megawave
One of Ali's fastest deliveries. Came to Kazan for 9 days.
Corresponds to the description at 100%, but it does not look on me, I sell SPB, VK id618319728
The coat is very cool, at a height of 161 cm in the middle of the calf. It came in 2 weeks to the office of Pyaterochka
The coat reached quickly 10 days to Moscow, thanks to the store. It looks very good, fashionable silhouette. The height of 170 cm is a little short sleeves. I changed the buttons to smell.
Great trench coat. Thank you to the store is huge. Definitely recommend. Delivery to Voronezh for 2 weeks.
Perfect cloak! Very satisfied!!!! I'll sew a little on the back!
Oversize coat. The model is a model, I sew the back)
Everything is exactly, it's a good village, what it looks like-I liked it.... Came very quickly!
For 1.72 height coat is ok. Quality is ok.
The coat is excellent! It does not blow, it looks stylish both on the smell, and just on the rivets.
The product fully corresponds to the description and size. Very good trench coat, neatly sewn, for autumn Super!
Very cool quilted cloak! On the growth of 176 sleeves of good length, the cloak itself to the middle of the calf. Quality is super, behind there is a cut on the buttons
On the growth of 168 sat perfectly!)) and the quality is very good. Recommend
Excellent quality, the height of 172 is a little short sleeves, but I like
I didn't get anything so fast! Super. Thank you store!!!!
On my height 176 sleeves are short, and everything else is fine
The coat is cool. As in the photo.
For me too short (height 168) returned by free refund, money came
Lovely coat! The lines are ideal, there was no smell at all.
Best Buy on Ali! Coat Super!!! I recommend to buy.
The order is satisfied. On my 56 R is carbon, with a smell. The coat is warm, order safely
Good coat, sewn behind the cut, very high was, sleeves 1,65 OK
The 22nd ordered, the 29th received. On my height 180, the length of 65 oukave products is slightly short. Everything else for 5
All as in the picture, sooo thin
Coat fire! Odorless, qualitatively stitched, light. The store sent literally on the day of the order, went 10 days to Kazan. I'm in love, thanks for such a thing;)
Nice coat. My height is 169 and the sleeves are slightly short, but it's not critical. Ordered 24.08. It came to mail 12.09.
I arrived, in principle, quickly, I have parcels that have been on the mail for 4 months, I thought I would not have time to wear it, but she came. I'm very pleased, I took a short option and for my height 158 It's excellent. Rukova for me also good, long. So if you are small, take a short option. To the touch like a light down jacket, I will still see it in it on the street, TC only got it. I will also wear with a belt.
The coat is cool, but not for small girls. With a height of 165, 81/65/92 is very giant. But the quality is good, all as in the description. Took advantage of the free refund, all the money was returned.
Good afternoon. I received my order today. Thank you very much. I really liked it.
The jacket ordered on August 25, the store sent the same day, to USA arrived in 20 days. On height 162, the size of 88/70/90 villages is free, but not too much, almost like on the model, sleeves are not short. The jacket itself is dense enough, well sewn, no strings. It is fastened with only one button on the inside, but it will not fly, in cold weather it will blow, it is better to wear with a belt. At first there was a faint smell, but quickly weathered. In the package, the jacket slightly crumpled, I did not dare to steam it, just splashed with water and hung on the hanger to dry, all the creases disappeared. In general, I am very pleased with the purchase, (especially for such money) I think I will wear it with pleasure) With the seller did not communicate
The product is wonderful, everything fully corresponds to the description of the quality is good, the product answers questions quickly and accurately
Excellent coat, the fabric does not shine, it looks like cheap polyester, the length is good, although I thought it would be very long, I'm happy with the purchase and delivered faster than the declared that very pleased
I have 50 size, perfectly fit.
I'm very happy! Looks expensive! On height 168 and size S-wonderful! Girls of a larger size also fit, the coat is very wide. Came in 2 weeks
Excellent trench coat, free. With a belt tried on, but I do not like it so much) on og 103, ob111, stock on the sweater is. The length is excellent, the material is also. I did not like only how the buttons are sewn, but it's nothing. The store quickly answered questions, quickly sent, came days in 10. On the height of 165 sleeves is excellent
The coat is fire. I liked it very much. Sleeves only for height 170 short. Sleeves on an elastic band. Length to the middle of the calf. The rivets on which the coat is fastened are attached in such a way that the coat is worn as a robe, with a turndown collar along the entire length. And from below it goes when sticking hands in pockets. You can either fix the hem of the turn-down gate at the bottom, or vice versa expand it and make it part of the coat. In this case, it comes out at all over-over size. But I liked this option even more. With a belt, too, can be worn. In general, the coat is very even.
The coat is very beautiful, the material is not warm, but allows you to wear a sweater. With a belt is good, but without it is not bad. The height of 176 sleeves is slightly short, the length to the middle of the calf.
All very quickly sent, even though in the process I changed the delivery address. The quality is good, all as in the picture. All seams are even, threads do not stick out. The model is interesting, suitable for any figure. Thank you store!
As on photo
28.08 made an order, 17.09 received. Very quickly, Kiev. on the growth of 156 sleeves are excellent, not short, even with a margin. The length took specially 110, it is ideal as in the photo of the model. That is not very long. On my parameters 96-74- 96 good oversize.
The coat is beautiful! It came to Izhevsk quickly, did not even expect. Quality is super, everyone is happy
The coat took about 2 weeks to arrive. The quality is good and it looks like it will be warm despite being light. The sleeves might be a bit short, I'm 173 and they are barely long enough. Beware - if you usually wear S or M size, this will look really big, so I'll have to have mine tailored.
Excellent! At 46 size, OG 93 from 75 came well. On the growth of 173 sleeves are short, but I will release the elastic band and OK)
Nickel jacket finishes at the top sleeves a little short
Sleeves in the armhole are narrow, I do not know how to change, and so not bad
Great extra volume coat, I love it. With various possibilities, loose, with belt. Perfect. The flap is not fixed with what gives extra volume if desired. Comfort so you can put under extra clothes. I still place some extra closure to put in another way. Fabric not very thick and padded. The measurements correspond. Fast shipping. Highly recommended, enough. Thank you
It's absolute love. A chic coat made of quilted, dense, smooth fabric. On height 164, the length is ideal, as in the photo. The sleeves are also perfect.
Nice coat. The quality is very good. Recommend!
Well, to say-well, everything is just lovely: Sending-delivery, delivery-very fast, the sleeves are slightly short on my 173-all as warned, beautiful, stylish, comfortable, everything is sewn and sewn, the buttons can be changed as convenient. I'm very very happy!