SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As described, arrived without damage even though it wasn’t packaged well (no protection). The string is shorter than expected but still pleased with the order.
Really happy with the product. Cat was happy to give it a bat. I made the mistake of putting using 6v AAA to usb converter in the first place. It made the motor way too strong. Downgraded to 3v and it works a charm. Good if you want to save on batteries :)
The toy is ok but the string is so fun. My cats about to chewy through it in a day or so. 2 AAA batteries are not included. And you have to push button every time for cats to play.
All right, entertain the cat at times
Thank you. It came whole, well packed, there is even a mini cat already shows interest)). I haven't installed it yet.
ок
Play cute, for now resists attacks.
The parcel came very quickly, all whole, not damaged
Convenient fishing rod cats lazy liked! Came very quickly
Тема прикольная, только батарейки незабудьте вставить
Игрушка пришла, всё отлично, но кошка с ней не играет, обращает только внимание на небольшой шум моторчика в этой бандурке))
Product well but lack of power with the pompom. We took him away
Very nice !!
Took a while to get here but worth the wait. cat loves it! recommend the store.
We loved it!
Super
Cool toy will not regret
The toy is weird. One kytze was almost indifferent, wondering if there was something inside the buzzing, and then, for a short time, minutes in two completely bit the chip; gave another family-there I was interested, sometimes on a Bubon with a rope, when he wants to play, sometimes he studies "technique" and thinks, How to crack it and wrap it against humanity (a joke about humanity). Sent some unknown track syua, after five days of order. Arrived at ukrmail without any notifications in 12 days.
This toy not arrive , but store give me back my money :)
I knew it was better than that
My cat loves it!
It includes two balls, as it is not very difficult to have them removed from the mechanism by your cat.
Have the product get and I like my cats 7und 14 years also very satisfied
Received correctly
The cat doesn't even case
Delivery month to Kiev. the box is torn and crumpled, but the toy is whole. In the photo it seems more, Chet in reality. Works fine. The cat is playing. You can take it for a time when you are busy. the purchase is happy.
Very nice to my cat charm and if it's what it looks like in the picture, the manufacturing material is very good
I thought that the toy was interactive, with a sensor, but it turned out that it was necessary to press to start. The idea is good, but the cat is bored.
gut
The toy is very good, but at the moment none of my 4 cats listen to it.
high quality items.fast.good store.recommend
배송 빠르고 좀 부실한거 같긴 하지만 아이들이 재미는 볼꺼같다
Игрушка неплохая с
The product arrived less than 2 weeks
Все, супер работает отоично, кошкам нравится)
очень тихая игрушка, быстро собирается, отлично работает, кот в восторге! чтобы вставить батарейки нужно открутить 2 винта, но в комплекте идёт тонкая отвёртка как раз для этого
Cat loves it. Funny, cat prefer with the toy turns off.
прикольная штуковина , как на фото, коту нравится, советую. но нашему больше понравилась сам шнурок без помпона
bien
Cat didn’t like the toy to start with because of the noise. But he ended up loving it, unfortunately he already broke the ball off the string.It would be good if it came with a replacement ball.