SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Norms of hats)))
The cap is large, adjustable. At 58 size is good. You can do a little less. Warm, with ears. The fabric is like a thin drape. Inside the heater. For the winter is good. Thank you.
Good one
Спасибо.Товар доставил курьер.С виду-все хорошо.После установки допишу
Good one
All OK, fast shipping, goods prima sort, recommend to everyone,
Normal cap... a little bit big for my head.
Verry verry good quality! I love it.
Cap recommendable Super thanks
It's fine. I came to Tomsk for 10 days! Recommend!
okkkkkkkkkkkkkkkkkk
She sat down like a branded Nike on my big head 62 size. Fresh winter modal
Very good quality price will take a few days to arrive but very accurate to photography and well finished
Excellent quality!
Not bad quality. At 58 villages very well
All OK
The goods in Ukraine did not come quickly! Packed is not very good, slightly jammed, but the material and quality are excellent! Recommend!
Nice cap, solid, fits good.
Fast delivery Mo 20 days quality is good
Yeah, this baseball cap is for people with big heads... I have a circumference of 56 cm, and I drowned in it.
I was m very satisfied with my purchase
Product exactly as described. Fast shipping and excellent customer service!
Good thing
We love this cap material was very good
thank you.
Large cap. The quality is normal, the size did not fit.
The store sent the goods quickly, but at customs lay about three weeks, in the end it reached a month. Material, felt with a pattern, heat keeps normally. the purchase is satisfied with 350 rubles that are worth it.
Excellent goods fast delivery.
Came quickly, the size is a little too big, qualitatively sewn, I'm happy with the purchase
The quality is good, at 60 the size has approached
Ordered 2 pieces. Asked the store to send one black, the other gray, but both black ones were sent. Sorry. Sit well. On late autumn will do.
Baseball cap is very good but it came crumpled.
So nice for the price! Came in a month. I am very satisfied.
Суппеееррр! Recommend!!!!
Received within 2weeks , nice hat
I thought that from another material, synthetics, but it looks good
The order came earlier, the material is good, but for me the size is a little too big, for such a price it is worth buying. Seller recommend.
Cap of norms, my husband liked. Thank you very much to the store, I recommend
Great product recommend it
The goods did not come, the money was returned, remained without a hat in the deep Russian frosts
Everything is fine! Seller recommend! Come to Adler in two weeks! Seller 9 respect!
Satisfied. Quality norms
Super Good cap. Warm, ideal for winter. Elegant and practical. Thank you very much
Everything corresponds to the description.
Super meets my expectations
Article arrived in 10 days that I took for me but too big for my head, perfect for my man who adopted it
Excellent.
Normal quality. The size approached.
On a large volume of head
18 days to Krasnoyarsk excellent cap