SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's exactly like the photo. Great quality.
Two pieces bought. This is a regular matte black cover (I really like) with a print on top. With color rendition all bad, of course. The photo is visible, that on different covers my color (this I do not say about similarity with the picture in the description). On a large case, the color is more blue, on a small more yellow. So decide for yourself whether it suits you or not. Holes are all in place, the cover is embossed, it does not slip in the hands.
пришел за 2 недели
Cover cool, really liked
I got very fast to Lima-Peru, I ordered it on December 3 and it came to me December 30 :)
The cover came in excellent quality, the buttons are in place, I really liked
great case!!!! came in like 20 days
The quality is excellent. Delivery to Krymsk month. I ordered it for a gift.
все хорошо, кроме доставки,уже вернули деньги и заказ пришел месяц спустя
The goods came in 3 weeks before Ukraine. Nice case. Recommend
Fine!
Picture faded, some pieces from the cover in the package
it's gorgeous
It's a little darker than it looks
Looks like a bomb. I did not communicate with the store. It's a little Marky.
I sat on the phone perfectly, pleasant to the touch.
Mega Cool cover)))
In the hand sits strange, and so in general a bomb) walked a long
The cover is just wonderful, came quickly, only there was no tracking
The cover has reached in 2 weeks, which is very happy! Approached perfectly, I advise.
Thank you very much to the store! Arrived a month earlier than expected exelent quality! 5 Stars! (chile)
The cover is excellent. At my request, the store changed the cover, respect
Does not match the phone model
To the Stavropol territory reached 20 days. Cover otpadny dream all like.
I waited for a cover like 3 months, the store is very sociable and good. Expected a little more, the print is slightly blurry, and so in principle satisfied
Beautiful cover. On my model came up
Poor printing quality
Super useful information don't home Oxy is mega dance hits summer and WGL yet it is same hahjsjrbdjddjfbd and what with it even złapiemy and what
very good product 5/5
Everything is fine, the cover is pleasant
I came in less than a month. It looks very cool, but the minus is that the camera does not close at all.
Thank you store. The cover is good. The seller did send the truth for a long time, but the order came quickly. Ordered 11.11 came 01.12. The parcel was tracked only by China. The color is brighter than in the photo.
Nice looking
The cover is dense good, there is a ledge for the camera Note 9 Pro
The quality of the cover is good, and the printing quality is bad
I liked everything. Packed well. The cover corresponds. Fits tightly to the camera and fingerprint. I took on a red laptop 8 t all as in the picture. I wear it and I'm happy, thank you
Only because the color is not red, but as a passport of the Russian Federation Well, and so went for 10-13 days, Pts cool, perfectly approached
Is fast
very good
Very cool cover, I recommend to buy!
the colour is darker than photo
Perfectly Fit
The printing quality is not very and the color is completely different. Plus, this case did not fit, it's small, apparently mixed up the model
Beautiful cover, executed qualitatively.
On Xiaomi Redmi Note 9 Pro. Already one hundred compliments received))
Fast delivery to Germany. Beautiful design and flexible material fits perfectly. I have used it for a month now and it still looks new.
A beautiful cover, the description corresponds. Glass protective truth does not cover As the main does not go
The cover came, it sits tightly, not gauze Purchase satisfied
It's just like in the product photos and it looks beautiful
Went more than 2 months, Mark